Key Account Manager for Business Growth

7 days ago

Delhi, Delhi, India TravClan Full time

We are a B2B Travel Tech startup revolutionizing the way travel agents sell and deliver exceptional travel experiences globally. Our innovative platform enables travel agents to book flights, hotels, and holidays conveniently, while providing comprehensive end-to-end on-ground travel services.

We have achieved remarkable growth, exceeding INR 1000 crore+ in GMV (sales) and expanding rapidly. Our strong business model and focus on delivering exceptional customer experiences have facilitated our sustainable growth, funded entirely by internal cashflows. To fuel innovation and growth, we have secured USD 5.5mn+ funds from prominent global investors.

What sets us apart:

  • Collaborate with a dynamic and passionate team to drive growth and make a lasting impact.
  • Work directly with the founders to shape the company's future.
  • Enjoy fast career progression with regular appraisals and salary increases.
  • Be part of building world-class in-house marketing and leveraging technology to drive global growth.
  • Take on a high ownership role in a fast-paced environment.
  • Experience a culture that values transparency and open communication, free from hierarchy and politics.

About our founding team:

Our co-founders have successfully led leadership roles at prominent Indian internet startups, including:

  • Ashish: Co-Founder, leads technology; previously CTO at Cars24, FabFurnish, and Gaadi.
  • Arun: Co-Founder, leads product; previously worked at Cars24, TravelTriangle, TripFactory, and IIM Bangalore.
  • Chirag: Co-Founder, leads business; previously worked at Oyo, TravelTriangle, IIM Ahmedabad, and IIT Roorkee.

Job Requirements:

We are seeking an exceptional Key Account Manager to:

  • Build and manage a highly engaged community of business entrepreneurs/agents.
  • Educate members about TravClan and oversee 100-200 business accounts.
  • Collaborate closely with the finance, product, and marketing teams to develop better processes, products, and reach.
  • Promote healthy agent retention while growing the volume of Agent's business through TravClan.
  • Ensure customer satisfaction while managing Agent's grievances related to payments, services, and products.
  • Effectively manage feedback and escalations from customers and vendors.
  • Organize country-wide offline and online events & meet-ups for members.

Desired Candidate Profile:

  • Maintain an ethical, hardworking, and passionate attitude towards startups.
  • Demonstrate excellent structured problem-solving skills.
  • Show good understanding of different business verticals.
  • Demonstrate discipline and a process-oriented approach.
  • Exercise presence of mind.
  • Be willing to learn and adapt.
  • Available for a minimum of 6 months.

Compensation Package:

Competitive monthly stipend of INR 25,000 for the first 3 months, increasing by INR 5,000 every month thereafter.

This role is ideal for individuals who:

  • Thrives in challenging environments.
  • Enjoy closing sales and meeting targets.
  • Are comfortable speaking with clients on call for extended periods.

This role may not be suitable for those who:

  • Are uncomfortable with sales and targets.
  • Struggle with speaking with customers on call for prolonged periods.
  • Find it difficult to resolve customer queries or escalations.
  • Cannot handle long working hours (10-12 hours daily).
  • Are not comfortable working on Saturdays (6 days a week).

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