
Inbound Toll Services Support Agent
1 day ago
Key Position Summary
Customer Service Representative Job OverviewWe are seeking a highly motivated Customer Service Representative to join our team. As a key member of our service team, you will be responsible for providing excellent customer service and support to our clients.
Job Responsibilities:
- Handle inbound calls from customers related to ETLI services (electronic tolls, transportation, payments, etc.)
- Provide accurate and timely information to customers about toll services, payment methods, and account issues
- Assist customers in troubleshooting issues with their toll accounts, payment failures, or transaction discrepancies
- Offer relevant services, plans, or upgrades to customers based on their needs
- Update customer details, record interactions, and log case details in CRM systems
- Ensure customer satisfaction by resolving complaints and providing excellent service
- Meet service level targets and performance metrics, such as call resolution time, customer satisfaction, and first call resolution (FCR)
Eligibility Criteria:
- Minimum Qualification: 12th Pass (HSC) or higher
- Experience: Fresher or experienced candidates welcome
- Language Skills: Proficiency in Hindi and English (additional regional languages like Marathi is a plus)
Skills and Qualifications:
- Strong communication and problem-solving skills
- Ability to handle customer inquiries in a polite and professional manner
- Basic knowledge of ETLI systems (training will be provided)
- Customer-oriented and target-driven
- Basic computer skills (CRM, MS Office)
-
ETLI Inbound Customer Service, BPO Call Center
2 weeks ago
Navi Mumbai, Maharashtra, India Credicus Business Services Full timeJob DescriptionKey Responsibilities:- Answer Inbound Calls: Handle incoming customer queries related to ETLI services (electronic tolls, transportation, payments, etc.)- Customer Assistance: Provide accurate and timely information to customers about toll services, payment methods, and account issues- Issue Resolution: Assist customers in troubleshooting...
-
Customer Service Representative
5 days ago
Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000Job DescriptionWe are seeking a Customer Service Representative to join our team in handling customer inquiries related to electronic toll payments.You will be responsible for answering incoming calls, providing accurate and timely information to customers about toll services, payment methods, and account issues.Your primary goal will be to ensure customer...
-
Customer Support Agent
3 weeks ago
Mumbai, Maharashtra, India Wings Global Services Full timeJob Title Customer Support Agent - International BPO USA UK Clients Mumbai Malad Up to 40 000 month Call WhatsApp 919892241535 for quick response Job Role Responsibilities Handle inbound outbound calls emails and chats for USA UK customers Provide exceptional customer service resolve queries efficiently Ensure high customer satisfaction...
-
Inbound Customer Support Specialist
6 days ago
Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full timeInbound Customer Support SpecialistWe are seeking a highly skilled and motivated individual to fill the role of Inbound Customer Support Specialist. This key position involves handling customer inquiries and providing exceptional service to ensure a positive customer experience.Key Responsibilities:Respond to inbound customer inquiries via phone, email, and...
-
Inbound Process
1 day ago
Navi Mumbai, Maharashtra, India Credicus Business Services Full timeJob DescriptionWe are seeking a motivated individual to join our team as an Inbound Process Executive. This role involves handling customer inquiries and providing exceptional service to ensure a positive customer experience.Responsibilities- Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.- Provide accurate...
-
Navi Mumbai, Maharashtra, India beBeeCustomer Full time US$ 40,000 - US$ 80,000Job Title: Inbound Process Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as an Inbound Process Customer Service Representative. This role involves handling inbound calls, providing exceptional customer support, and resolving customer issues in a timely and efficient manner.About the...
-
ETLI Inbound Customer Service, BPO Call Center
2 weeks ago
Navi Mumbai, Maharashtra, India Credicus Business Services Full timeJob Description- Handle inbound customer queries with patience and clarity- Maintain effective communication in English during customer interactions- Demonstrate basic computer knowledge for daily tasks- Provide customer support while maintaining service standards- Ensure a positive customer experience with every interactionEligibility Criteria:- HSC (12th...
-
Inbound & Outbound Proces
2 weeks ago
Navi Mumbai, Maharashtra, India Credicus Business Services Full timeJob DescriptionKey Responsibilities:- Inbound Calls:- Answer incoming calls from customers promptly and professionally.- Provide accurate information, resolve inquiries, and assist with issues related to products or services.- Offer technical or product support, explain features, and guide customers through processes.- Handle customer complaints and...
-
Inbound Customer Service Representative
1 day ago
Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000Job Overview As a key member of our team, you will be responsible for handling inbound customer queries and providing accurate assistance. This is an exciting opportunity to work in a fast-paced environment where no two days are the same. Key Responsibilities Handle inbound customer queries and provide accurate assistanceMaintain a polite and professional...
-
Team Leader – Inbound Call Centre
3 weeks ago
Mumbai, Maharashtra, India Kankei Full timeWe're Hiring: Team Leader – Inbound Call Centre (Mumbai Only) Location: Andheri, Mumbai Company: KANKEI Relationship Marketing Services Pvt Ltd Type: Full-Time (Work From Office) Salary- Monthly CTC 50k Required - Past experience from Pharma , Skin Care , Cosmetics & Beauty products or Food Industry Are you a people-focused leader...