Inbound Toll Services Support Agent

1 day ago


Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000

Key Position Summary

Customer Service Representative Job Overview

We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our service team, you will be responsible for providing excellent customer service and support to our clients.

Job Responsibilities:

  • Handle inbound calls from customers related to ETLI services (electronic tolls, transportation, payments, etc.)
  • Provide accurate and timely information to customers about toll services, payment methods, and account issues
  • Assist customers in troubleshooting issues with their toll accounts, payment failures, or transaction discrepancies
  • Offer relevant services, plans, or upgrades to customers based on their needs
  • Update customer details, record interactions, and log case details in CRM systems
  • Ensure customer satisfaction by resolving complaints and providing excellent service
  • Meet service level targets and performance metrics, such as call resolution time, customer satisfaction, and first call resolution (FCR)

Eligibility Criteria:

  • Minimum Qualification: 12th Pass (HSC) or higher
  • Experience: Fresher or experienced candidates welcome
  • Language Skills: Proficiency in Hindi and English (additional regional languages like Marathi is a plus)

Skills and Qualifications:

  • Strong communication and problem-solving skills
  • Ability to handle customer inquiries in a polite and professional manner
  • Basic knowledge of ETLI systems (training will be provided)
  • Customer-oriented and target-driven
  • Basic computer skills (CRM, MS Office)


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