ETLI Inbound Customer Service, BPO Call Center

2 weeks ago


Navi Mumbai, Maharashtra, India Credicus Business Services Full time
Job Description

Key Responsibilities:

- Answer Inbound Calls: Handle incoming customer queries related to ETLI services (electronic tolls, transportation, payments, etc.)
- Customer Assistance: Provide accurate and timely information to customers about toll services, payment methods, and account issues
- Issue Resolution: Assist customers in troubleshooting issues with their toll accounts, payment failures, or transaction discrepancies
- Service Recommendations: Offer relevant services, plans, or upgrades to customers based on their needs
- Data Management: Update customer details, record interactions, and log case details in CRM systems
- Customer Retention: Ensure customer satisfaction by resolving complaints and providing excellent service
- Meet KPIs: Consistently meet service level targets and performance metrics, such as call resolution time, customer satisfaction, and first call resolution (FCR)

Eligibility Criteria:

- Minimum Qualification: 12th Pass (HSC) or higher
- Experience: Fresher or experienced candidates welcome
- Languages: Proficiency in Hindi and English (additional regional languages like Marathi is a plus)

Skills:

- Strong communication and problem-solving skills
- Ability to handle customer inquiries in a polite and professional manner
- Basic knowledge of ETLI systems (training will be provided)
- Customer-oriented and target-driven
- Basic computer skills (CRM, MS Office)

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