Team Leader – Inbound Call Centre

3 weeks ago

Mumbai, Maharashtra, India Kankei Full time

We're Hiring: Team Leader – Inbound Call Centre (Mumbai Only)

Location: Andheri, Mumbai 

Company: KANKEI Relationship Marketing Services Pvt Ltd

Type: Full-Time (Work From Office)

Salary- Monthly CTC 50k

Required - Past experience from Pharma , Skin Care , Cosmetics & Beauty products or Food Industry

Are you a people-focused leader with a passion for delivering exceptional customer service? Do you have experience in managing inbound calls and supporting consumer queries ?

We're looking for a Team Leader to manage a team of inbound call center agents who handle customer queries, order issues, and product-related concerns .

⸻

Your Role :

  • Lead a team of agents handling inbound calls related to product information, order tracking, and customer complaints.
  • Ensure high levels of customer satisfaction through effective call management and first-contact resolution.
  • Monitor team performance, provide coaching, and conduct regular quality checks.
  • Train agents on product details, safety disclaimers, and customer communication best practices.
  • Handle escalated customer calls and ensure timely resolution.
  • Generate performance reports and identify trends to improve service delivery.

What You Bring :

  • 5 years' experience in a call center, with at least 1 year in a leadership role.
  • Experience in the food or FMCG sector is a strong advantage.
  • Excellent communication, coaching, and problem-solving skills.
  • Familiarity with CRM and call management tools (e.g., Salesforce, Freshdesk, Zendesk, Genesys ).
  • A proactive, team-first mindset with the ability to manage real-time call pressures.

⸻

Why Join Us?

  • Be part of a growing consumer-focused brand
  • Drive a team that supports thousands of customers daily
  • Work in a dynamic, collaborative environment that values your leadership

⸻

Interested? Apply now or tag someone who'd be a great fit

Or send your resume's to

#Hiring #TeamLeader #CallCentreJobs #CustomerSupport #InboundCalls #FoodIndustry #FMCG #CustomerExperience #TeamManagement #Careers

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