Centre Operations

Job Title: Centre Operations & Growth Manager

Location: Mumbai (Ghatkopar)

Reporting to: COO

Employment Type: Full-time

About 2070 Health:

2070 Health is India's first healthcare-focused Venture Studio-an innovation platform that builds transformative healthcare companies from scratch by identifying disruptive opportunities in whitespaces.

Unlike accelerators, our venture studio is deeply involved in idea generation, day-to-day operations, and strategic growth decisions of new businesses.

In just the last 15 months, 2070 Health has incubated impactful companies such as Elevate Now, Nivaan Care, Reveal Healthtech, and BabyMD.

About Everhope Oncology:

Everhope Oncology is on a mission to transform cancer care in India by making high-quality treatment more accessible, patient-friendly, and closer to home.

Backed by Narayana Health (India's leading hospital system), W Health Ventures (a healthcare-focused VC), and 2070 Health, Everhope has raised $10M seed funding to establish a nationwide network of oncology facilities.

Current presence: Delhi & Mumbai (expansion to 10 cities in 3 years)

Offerings: Expert-led early diagnosis, daycare chemotherapy, and surgical oncology

Vision: Break barriers of logistics and emotional stress by creating strategically located centers for better patient outcomes.

Role Overview:

- As a Centre Operations & Growth Manager, you will own the P&L of assigned centres, lead growth initiatives, and ensure seamless coordination across marketing, sales, operations, and clinical teams.

- You will be responsible for driving patient acquisition, enhancing referral networks, optimising lead funnels, and building Everhope's brand reputation at the centre level.

Key Responsibilities:

Business & P&L Ownership:

- Own and deliver centre-level P&L, ensuring consistent top-line growth.

- Track, analyse, and report monthly, quarterly, and annual revenue targets.

Team Leadership:

- Lead and manage teams of PROs, telecallers, and field marketers.

- Drive performance management, training, and productivity enhancement.

Growth & Marketing Execution:

- Plan and execute local marketing initiatives (digital campaigns, offline activations, CMEs, health camps).

- Build and strengthen doctor referral networks to grow OPD and surgical cases.

- Monitor and optimise lead funnel performance: Marketing - Telecalling - OPD - Surgery.

Operations & Coordination:

- Align with clinicians to optimise OPD schedules and coverage.

- Ensure smooth patient experience across the entire care journey.

- Implement and track weekly dashboards & CRM-based data insights.

Brand & Reputation:

- Drive centre-level brand building and maintain strong relationships with patients, doctors, and local communities.

- Ensure high patient satisfaction and trust-building initiatives.

Performance Metrics:

- Achievement of centre revenue targets (monthly, quarterly).

- Surgery conversion rates by lead source.

- Growth in doctor referrals and PRO performance outcomes.

- ROI on marketing spends (digital + Experience: 4 - 7 years in sales, P&L management, or centre operations in healthcare, diagnostics, or edtech.

- Education: Tier-1 or Tier-2 MBA strongly preferred.

- Leadership: Proven experience in team management & ownership of growth metrics.

Skills & Mindset:

- Strong execution and problem-solving skills.

- Data-driven with experience in CRM, funnel management, and dashboards.

- Hands-on and comfortable working with field teams, doctors, and patient-facing staff.

- Structured approach to operations, marketing, and growth strategy.

Why Join Us?

Opportunity to transform cancer care in India at scale.

Work closely with healthcare leaders, founders, and clinicians.

High-growth environment with ownership, autonomy, and impact.

Backed by top-tier healthcare institutions and VCs