
Key Account Growth Strategist
3 days ago
Job Overview:
This role focuses on driving growth through key account management, leveraging data, analytics, and technology-related services.
Growth Strategies:
- Collaborate with capabilities and sales teams to identify and expand opportunities within accounts, ensuring growth and retention.
- Develop a working knowledge of market trends and competitive landscapes.
- Owning and supporting client pitches on solutions and new capabilities.
- Building business plans with projected volume, revenues, and simulated P&Ls to present to stakeholders.
- Create and manage opportunity pipelines through strategic business development.
- Partner with enterprise sales, capability, and solutions teams to share market intelligence and customer insights.
Account Management:
- Manage key accounts to exceed client expectations, maintaining strong relationships internally and externally.
- Taking ownership of client management, proactively identifying obstacles and navigating the organization to address and resolve issues.
- Understanding customer needs and decision-making hierarchies to assess and validate needs continuously.
- Establishing strong working relationships with internal teams and client leadership, fostering collaboration.
- Forecasting and tracking key account metrics, managing revenue forecasts, and driving accounts to maximize long-term revenue and business relationships.
- Ensuring CRM is up-to-date and managed effectively with account review plans, account maps, and account health, action items, meeting notes, and key plays.
- Managing contracts, contract negotiations, and security assessments with clients and Merkle legal teams.
- Developing a comprehensive understanding of revenue recognition models and contractual billing/invoicing types to align with contracts and proposals.
- Overseeing monthly invoices and payment follow-ups to minimize days outstanding.
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