Logistics Key Account Manager
3 days ago
We are seeking an experienced Logistics Key Account Manager to join our team at RSA Global. In this role, you will be responsible for managing key client relationships and ensuring seamless logistics operations.
About the RoleThe successful candidate will have a proven track record in account management, customer service, and logistics operations. They will be responsible for developing and implementing strategies to drive client satisfaction and retention, as well as identifying opportunities to upsell or cross-sell additional services.
Responsibilities- Manage key client relationships and ensure timely and accurate fulfillment of client orders
- Develop and implement strategies to drive client satisfaction and retention
- Identify opportunities to upsell or cross-sell additional services
- Oversee day-to-day logistics operations and ensure all inquiries, complaints, and requests are handled promptly and professionally
- Mentor and train the customer service team to deliver exceptional support to clients
- 10+ years of experience in key account management and/or customer service, preferably within logistics or warehousing industries
- Bachelor's degree in business administration, Logistics, Supply Chain Management, or related field
- Strong negotiation skills and ability to build long-term client relationships
- Excellent problem-solving skills and ability to handle complex and sensitive client issues diplomatically
- Experience in budgeting, forecasting, and cost management related to client accounts and customer service operations
$120,000 - $150,000 per year, depending on experience
LocationRSA Global HQ (Remote work options available)
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