Chief Hotel Operations Manager

1 week ago

Agra, Uttar Pradesh, India beBeeManager Full time ₹ 15,00,000 - ₹ 18,00,000

Leadership Opportunity

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We are seeking a visionary leader to spearhead our hospitality operations, driving strategic growth, operational excellence, and guest satisfaction.

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This senior role demands business acumen, teamwork, and effective collaboration with government authorities and regulatory bodies.

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Key Responsibilities:

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  • Lead the overall hotel operations, ensuring seamless coordination between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.\
  • Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial objectives.\
  • Establish and monitor KPIs to maintain high standards of service delivery and operational efficiency.\
  • Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.\
  • Oversee procurement, vendor management, and inventory controls to minimize wastage and optimize value.\
  • Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.\
  • Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.\
  • Ensure the property maintains brand integrity and complies with brand standards and audit requirements.\
  • Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.\
  • Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.\
  • Implement performance management systems and ensure employee engagement and retention.\

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