Senior Hotel Operations Manager

23 hours ago


Agra, Uttar Pradesh, India beBeeOperations Full time ₹ 50,00,000

Leadership Role for a Senior Hotel Operations Manager

We are seeking an experienced and dynamic leader to support the General Manager in overseeing all aspects of hotel operations.

  • Ensure smooth daily operations, uphold service excellence, and foster strong internal and external relationships.
  • Maintain high service standards, enhance guest satisfaction, and drive operational success while aligning with organizational goals.
  • Oversee day-to-day hotel operations, assign duties to Heads of Departments (HODs), and monitor performance to ensure compliance with hotel policies and standard operating procedures.
  • Act as the hotel's Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.
  • Monitor guest feedback across platforms, resolve complaints promptly, and implement effective service recovery strategies.
  • Foster owner loyalty through proactive communication and deliver consistent business results.
  • Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.
  • Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.
Key Requirements:
  • A minimum of 5 years of experience in a managerial role within hotel operations.

This leadership role offers a unique opportunity for professional growth and development in a fast-paced hotel environment.



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