Chief Digital Transformation Officer

6 hours ago

Agra, Uttar Pradesh, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title:

Chief Digital Transformation Officer

About the Role:

The Chief Digital Transformation Officer will oversee the company's technology backbone and digital initiatives across its portfolio.

Key Responsibilities:
  • Technology & Applications:
    • Implement and support core hospitality applications (PMS, POS, CRM, HRMS, Finance).
    • Ensure seamless integration between property-level and enterprise systems.
    • Partner with business functions to ensure technology adoption improves guest experience, service consistency, and revenue processes.
  • Infrastructure, Security & Compliance:
    • Oversee day-to-day IT infrastructure across 60+ Properties, ensuring network reliability and uptime.
    • Implement cybersecurity and compliance frameworks.
    • Maintain and test business continuity and disaster recovery protocols.
  • Project Delivery & Business Support:
    • Lead the execution of IT projects (new rollouts, upgrades, integrations), ensuring timely, cost-effective delivery.
    • Translate operational needs into IT deliverables, escalating strategic alignment issues to the Head of IT.
    • Ensure ROI measurement and reporting on IT initiatives.
  • Vendor & Partner Management:
    • Manage relationships with vendors and system integrators, track performance against SLAs.
    • Support the evaluation of new solutions and pilots.
  • Team Leadership & Capability Development:
    • Lead a team of 6–8 IT professionals, ensuring service orientation, performance, and growth.
    • Building digital literacy programs for Hotel Managers and frontline teams.
    • Foster a collaborative culture that ensures smooth adoption of technology solutions.
  • Innovation & Digital Enablement:
    • Execute guest-facing digital initiatives (mobile check-in, self-service kiosks, digital concierge).
    • Leverage analytics to provide actionable operational insights.
    • Champion green IT practices at the operational level (cloud adoption, paperless workflows, energy-efficient solutions).

Requirements:

  • Focus on delivery, execution, support, and strategy.
  • Owns Multi-Unit/Location IT operations and project implementation.
  • Serves as the bridge between Hotels, functional stakeholders, and the leadership team.
  • Provides succession pipeline with exposure to transformation initiatives.

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