Senior Manager Service
2 weeks ago
About the Role:
Thermo Fisher Scientific is seeking a highly skilled and experienced Senior Manager Service to join our team. As a Senior Manager Service, you will be responsible for providing exceptional service and support to our customers in the Asia Pacific Region (excluding China).
Key Responsibilities:
• Conduct onsite installation, qualification, repairs, preventive maintenance, and onsite/virtual support of Thermo Fisher Scientific's range of LSMS (Life Sciences Mass Spectrometry) / IOMS (Inorganic Mass Spectrometry) equipment in a professional, reliable, and customer-oriented manner.
• Conduct training sessions for customers on the equipment operation, calibration, and maintenance.
• Ensure compliance with customer SLA (Service Level Agreement) industry standards and internal critical metric objectives.
• Strictly adhere to all local safety regulations and company policies during field operations.
• Achieve service revenue target by promoting company products, building strong customer relationships, and collaborating closely with commercial and operations teams.
• Respond promptly and proactively to customer needs, maintaining close relationships with Company Sales, Marketing, and Service teams to ensure quality resolutions for all service and product issues.
Requirements:
• Bachelor's Degree in Instrumentation/Electronics Engineering.
• 10 years of hands-on experience servicing Mass Spectrometry (LCMS/GCMS/Inorganic MS) equipment.
• Strong interpersonal and effective communication skills.
• Ability to work independently and as part of a group to accomplish individual and team objectives as well as resolve routine customer concerns.
• Demonstrate Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement.
What We Offer:
We offer competitive remuneration, annual incentive plan, bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation. At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Apply today is committed to crafting a diverse work environment that values and respects individuals from all backgrounds. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
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