Senior Manager Service Specialist

2 weeks ago


Hyderabad, Telangana, India Lifelancer Full time

Job Title: Senior Manager Service Specialist

Job Summary: We are seeking a highly skilled Senior Manager Service Specialist to join our team at Lifelancer. The successful candidate will be responsible for providing exceptional service and support to our customers in the Asia Pacific Region, excluding China.

Key Responsibilities:

  • Conduct onsite installation, qualification, repairs, preventive maintenance, and onsite/virtual support of Thermo Fisher Scientific's range of LSMS (Life Sciences Mass Spectrometry) / IOMS (Inorganic Mass Spectrometry) equipment.
  • Primarily responsible for the Asia Pacific Region (excluding China).
  • Conduct training sessions for customers on equipment operation, calibration, and maintenance.
  • Ensure compliance with customer SLA (Service Level Agreement) industry standards and internal critical metric objectives.
  • Adhere to all local safety regulations and company policies during field operations.
  • Achieve service revenue target by promoting company products, building strong customer relationships, and collaborating closely with commercial and operations teams.
  • Respond promptly and proactively to customer needs, maintaining close relationships with Company Sales, Marketing, and Service teams to ensure quality resolutions for all service and product issues.

Requirements:

  • Bachelor's Degree in Instrumentation/Electronics Engineering.
  • 10 years of hands-on experience servicing Mass Spectrometry (LCMS/GCMS/Inorganic MS) equipment.

What We Offer:

We offer competitive remuneration, annual incentive plan, bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.



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