Senior Quality Service Manager
2 weeks ago
The Senior Quality Service Manager at GMR Group reports to the Head, Ground Transportation & Estate Management and is responsible for developing, managing and monitoring the quality of service to the customers of GT& EM. This role involves end-to-end Customer Relation Management, customer engagement initiatives, and developing innovative approaches to improve customer satisfaction measurement. The successful candidate will ensure that Key Performance Indicators (KPIs) for the Passenger/Customer Feedback System are met and work towards improving the timely redressal of all passenger grievances and closure of all passenger complaints by collaborating with internal and external stakeholders. Additionally, this role involves conducting training programs for internal and external stakeholders to promote a customer-centric culture.
Key Responsibilities- Develop and implement quality service strategies to enhance customer satisfaction
- Manage and monitor customer feedback and complaints
- Collaborate with stakeholders to improve service delivery
- Conduct training programs to promote a customer-centric culture
The ideal candidate will have a strong background in quality service management, excellent communication skills, and the ability to work effectively with internal and external stakeholders. A bachelor's degree in a relevant field is required, and relevant work experience in a similar role is preferred.
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Senior Quality Service Manager
3 weeks ago
Hyderabad, Telangana, India GMR Group Full timeJob PurposeThe Senior Quality Service Manager reports to the Head, Ground Transportation & Estate Management (GT& EM) and is responsible for developing, managing and monitoring the quality of service to the customers of GT& EM. This includes end-to-end Customer Relation Management, customer engagement initiatives, and developing innovative approaches to...
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Senior Quality Assurance Manager
3 weeks ago
Hyderabad, Telangana, India Experian Full timeJob Title: Senior Quality Assurance ManagerJob Summary:We are seeking a highly experienced Senior Quality Assurance Manager to lead our quality engineering team and drive the development of our test strategy and methodology. As a key member of our leadership team, you will be responsible for providing strategic direction and guidance to our quality...
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Senior Quality Engineering Manager
3 weeks ago
Hyderabad, Telangana, India UnitedHealth Group Full timeSenior Quality Engineering ManagerAt UnitedHealth Group, we are committed to delivering high-quality products and services that improve the health and well-being of our customers. We are seeking a Senior Quality Engineering Manager to join our team, responsible for ensuring the quality of our technology solutions.Key Responsibilities:Lead a team of quality...
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Service Quality Manager
2 weeks ago
Hyderabad, Telangana, India IDFC FIRST Bank Full timeJob Title: Quality AnalystAt IDFC FIRST Bank, we are committed to delivering exceptional customer service and ensuring that our customers have a seamless experience with us. As a Quality Analyst, you will play a key role in supporting our service delivery management by implementing effective quality measurement systems across various banking channels.Key...
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Senior Quality Assurance Manager
3 weeks ago
Hyderabad, Telangana, India Carrier Full timeJob Title:Senior Quality Assurance ManagerJob Summary:We are seeking a highly skilled Senior Quality Assurance Manager to lead our product testing team. The ideal candidate will have a strong background in software testing and a proven track record of delivering high-quality results.Key Responsibilities:Lead the product testing team to ensure timely and...
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Senior Manager Service
2 weeks ago
Hyderabad, Telangana, India Lifelancer Full timeJob Title: Senior Manager ServiceAbout the Role:Thermo Fisher Scientific is seeking a highly skilled and experienced Senior Manager Service to join our team. As a Senior Manager Service, you will be responsible for providing exceptional service and support to our customers in the Asia Pacific Region (excluding China).Key Responsibilities:• Conduct onsite...
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Senior Service Delivery Manager
1 week ago
Hyderabad, Telangana, India GMR Group Full timeJOB PURPOSE The Senior Service Delivery Manager reports to the Head, Ground Transportation & Estate Management (GT& EM) and is responsible for developing, managing and monitoring the quality of service to the customers of GT& EM. Responsible for the end-to-end Customer Relation Management. Shall be responsible for customer engagement initiatives and...
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Senior Quality Assurance Manager
1 week ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeSenior Quality Assurance ManagerGamut HR Solutions is seeking a talented Senior Quality Assurance Manager to lead our QA efforts and ensure the highest quality standards in our production company.Develop and execute QA strategies to meet and exceed department and corporate quality goals.Provide technical leadership and expertise within the field of Quality...
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Senior Quality Assurance Manager
2 weeks ago
Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full timeJob Title: Senior Quality Assurance ManagerWe are seeking a highly skilled Senior Quality Assurance Manager to lead our QA team in delivering high-quality products. The ideal candidate will have experience in manual and automation testing, as well as strong leadership skills to guide the QA team.Key Responsibilities:Develop and implement effective testing...
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Senior Quality Assurance Manager
2 weeks ago
Hyderabad, Telangana, India Verisk Full timeJob Title: Senior Quality Assurance ManagerJob Summary:We are seeking a Senior Quality Assurance Manager to lead our quality assurance team in delivering high-quality software products. The ideal candidate will have a strong background in software testing, automation, and quality assurance.Responsibilities:Develop and implement test strategies, plans, and...
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Senior Quality Assurance Manager
2 weeks ago
Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full timeJob Title: Senior Quality Assurance ManagerExperience: 4-10 yearsLocation: HyderabadJob Summary:We are seeking a skilled Senior Quality Assurance Manager to lead our testing efforts and ensure the highest quality of our products.Key Responsibilities:Develop and implement effective testing strategies and plans.Lead and guide the QA team in testing...
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Senior Quality Assurance Manager
2 weeks ago
Hyderabad, Telangana, India DATAECONOMY Full timeJob Title: Senior Quality Assurance ManagerJob Summary:We are seeking a Senior Quality Assurance Manager to lead our QA team in ensuring the highest quality of our products. The ideal candidate will have a strong background in software testing and quality assurance, with experience in leading teams and implementing quality processes.Key Responsibilities:Lead...
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Senior IT Service Management Specialist
3 weeks ago
Hyderabad, Telangana, India Parexel Full timeAbout the RoleWe are seeking a highly skilled Senior Analyst, ITSM to play a key role in maintaining and evolving a modern, mature & robust IT Service management function. As a key member of the ITSM team, you will work closely with other IT groups & value stream owners to enforce & evolve processes, providing a high level of quality support to the end user...
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Senior Quality Assurance Manager
3 weeks ago
Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full timeJob Title: Senior Quality Assurance ManagerAt JTek Software Solutions Pvt Ltd, we are seeking a highly skilled Senior Quality Assurance Manager to lead our testing efforts and ensure the highest quality of our products. The ideal candidate will have experience in both manual and automation testing and will work closely with development teams to implement...
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Senior Manager Service Specialist
3 weeks ago
Hyderabad, Telangana, India Lifelancer Full timeJob Title: Senior Manager ServiceJob Summary:We are seeking a highly skilled Senior Manager Service to join our team at Lifelancer. As a Senior Manager Service, you will be responsible for providing exceptional service and support to our customers in the Asia Pacific Region. Your primary focus will be on servicing Thermo Fisher Scientific's range of LSMS...
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Senior IT Service Management Specialist
3 weeks ago
Hyderabad, Telangana, India Parexel Full timeUnlock Your Potential in IT Service ManagementJoin our team of experts at Parexel as a Senior Analyst, ITSM, and play a key role in maintaining and evolving a modern, mature & robust IT Service management function. As a member of the ITSM team, you will work closely with other IT groups & value stream owners to enforce & evolve processes, providing a high...
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Hyderabad, Telangana, India NTT Full timeSenior Manager, Managed Services Client DeliveryAbout the RoleWe are seeking a highly skilled Senior Manager, Managed Services Client Delivery to join our team. As a Senior Manager, you will be responsible for managing a team of Managed Services Client Delivery Specialists and ensuring the delivery of high-quality services to our clients.Key...
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Senior Quality Assurance Manager
5 days ago
Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full timeCareer Opportunity: Job Title: Senior Quality Assurance ManagerWe are seeking a highly skilled Senior Quality Assurance Manager to lead our testing efforts and ensure the highest quality of our products.The ideal candidate will work closely with development teams to implement effective testing strategies and lead the QA process across various projects.Key...
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Senior Quality Assurance Manager
3 days ago
Hyderabad, Telangana, India Zen Technologies Limited Full timeJob Title: Senior Quality Assurance ManagerAbout the Role:We are seeking a highly experienced Senior Quality Assurance Manager to lead our quality management systems in accordance with AS 9100D standards. This is a critical role that requires a strong background in quality assurance, project management, and compliance with ISO standards.Key...
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Senior Quality Assurance Manager
3 weeks ago
Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full timeJob Title: Senior Quality Assurance ManagerWe are seeking a highly experienced Senior Quality Assurance Manager to lead our QA team and ensure the quality of our software applications, with a specific focus on Oracle Fusion ERP, Salesforce, and Mobile app development.Key Responsibilities:Manage and lead a team of QA engineers, providing guidance, mentoring,...