Senior Quality Service Manager
4 weeks ago
The Senior Quality Service Manager reports to the Head, Ground Transportation & Estate Management (GT& EM) and is responsible for developing, managing and monitoring the quality of service to the customers of GT& EM. This includes end-to-end Customer Relation Management, customer engagement initiatives, and developing innovative approaches to improve customer satisfaction measurement. The manager shall ensure that the KPI's for the Passenger / Customer Feedback System are met and work towards improving the timely redressal of all passenger grievances & closure of all passenger complaints by working closely with the various internal and external stakeholders. The manager shall also conduct training programs for internal and external stakeholders in coordination with Associate General Manager, Ground transportation to bring about a customer-centric culture.
Key Responsibilities- Develop and implement quality service standards
- Manage customer relations and feedback
- Conduct training programs for stakeholders
- Monitor and improve customer satisfaction
The ideal candidate should have a strong background in quality management, excellent communication skills, and the ability to work effectively with internal and external stakeholders. The candidate should also have experience in customer relation management and be able to develop and implement quality service standards.
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Senior Quality Service Manager
4 weeks ago
Hyderabad, Telangana, India GMR Group Full timeJob PurposeThe Senior Quality Service Manager at GMR Group reports to the Head, Ground Transportation & Estate Management and is responsible for developing, managing and monitoring the quality of service to the customers of GT& EM. This role involves end-to-end Customer Relation Management, customer engagement initiatives, and developing innovative...
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Senior Quality Assurance Manager
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Hyderabad, Telangana, India Experian Full timeJob Title: Senior Quality Assurance ManagerJob Summary:We are seeking a highly experienced Senior Quality Assurance Manager to lead our quality engineering team and drive the development of our test strategy and methodology. As a key member of our leadership team, you will be responsible for providing strategic direction and guidance to our quality...
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Senior Quality Assurance Manager
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Service Quality Manager
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Senior Quality Assurance Manager
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Senior Service Delivery Manager
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Senior Quality Assurance Manager
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Hyderabad, Telangana, India Gamut HR Solutions Full timeSenior Quality Assurance ManagerGamut HR Solutions is seeking a talented Senior Quality Assurance Manager to lead our QA efforts and ensure the highest quality standards in our production company.Develop and execute QA strategies to meet and exceed department and corporate quality goals.Provide technical leadership and expertise within the field of Quality...
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Senior Quality Assurance Manager
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Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full timeJob Title: Senior Quality Assurance ManagerWe are seeking a highly skilled Senior Quality Assurance Manager to lead our QA team in delivering high-quality products. The ideal candidate will have experience in manual and automation testing, as well as strong leadership skills to guide the QA team.Key Responsibilities:Develop and implement effective testing...
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Senior Quality Assurance Manager
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Senior Quality Assurance Manager
3 weeks ago
Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full timeJob Title: Senior Quality Assurance ManagerExperience: 4-10 yearsLocation: HyderabadJob Summary:We are seeking a skilled Senior Quality Assurance Manager to lead our testing efforts and ensure the highest quality of our products.Key Responsibilities:Develop and implement effective testing strategies and plans.Lead and guide the QA team in testing...
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Senior Quality Assurance Manager
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Senior Manager Service Specialist
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Senior IT Service Management Specialist
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Hyderabad, Telangana, India Parexel Full timeUnlock Your Potential in IT Service ManagementJoin our team of experts at Parexel as a Senior Analyst, ITSM, and play a key role in maintaining and evolving a modern, mature & robust IT Service management function. As a member of the ITSM team, you will work closely with other IT groups & value stream owners to enforce & evolve processes, providing a high...
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Senior Quality Assurance Manager
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Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full timeCareer Opportunity: Job Title: Senior Quality Assurance ManagerWe are seeking a highly skilled Senior Quality Assurance Manager to lead our testing efforts and ensure the highest quality of our products.The ideal candidate will work closely with development teams to implement effective testing strategies and lead the QA process across various projects.Key...
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Senior Quality Assurance Manager
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Hyderabad, Telangana, India Zen Technologies Limited Full timeJob Title: Senior Quality Assurance ManagerAbout the Role:We are seeking a highly experienced Senior Quality Assurance Manager to lead our quality management systems in accordance with AS 9100D standards. This is a critical role that requires a strong background in quality assurance, project management, and compliance with ISO standards.Key...
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Senior Quality Assurance Manager
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Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full timeJob Title: Senior Quality Assurance ManagerWe are seeking a highly experienced Senior Quality Assurance Manager to lead our QA team and ensure the quality of our software applications, with a specific focus on Oracle Fusion ERP, Salesforce, and Mobile app development.Key Responsibilities:Manage and lead a team of QA engineers, providing guidance, mentoring,...
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Senior Manager Service Specialist
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