Senior Managed Services Engineer
3 days ago
Job Description
Make a meaningful impact at NTT DATA
As a Senior Managed Services Engineer at NTT DATA, you will be part of a dynamic team that provides expert technical support to clients worldwide. We are committed to delivering exceptional service and innovative solutions that drive business success.
Your role and responsibilities
- Proactively monitor and manage technical issues to ensure minimal disruption to clients.
- Provide timely and effective support to resolve complex technical problems.
- Collaborate with cross-functional teams to develop and implement process improvements.
- Identify and analyze technical trends to optimize service delivery.
- Develop and maintain in-depth knowledge of technical systems and applications.
- Participate in knowledge sharing and training initiatives to enhance technical expertise.
- Contribute to the development of technical documentation and knowledge base articles.
Requirements and qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 5 years of experience in managed services or technical support.
- Proven expertise in packaged application technologies such as ERP, Middleware, and other business critical software.
- Strong knowledge of infrastructure and technology within the supported technical domain.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced, dynamic environment.
About NTT DATA
NTT DATA is a leading global IT services provider, committed to helping clients succeed in a rapidly changing world. With a diverse team of experts and a robust partner ecosystem, we deliver innovative solutions that drive business growth and transform industries.
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