Senior Managed Services Engineer

3 days ago


Hyderabad, Telangana, India NTT DATA Full time

Job Description

Make a meaningful impact at NTT DATA
As a Senior Managed Services Engineer at NTT DATA, you will be part of a dynamic team that provides expert technical support to clients worldwide. We are committed to delivering exceptional service and innovative solutions that drive business success.

Your role and responsibilities

  1. Proactively monitor and manage technical issues to ensure minimal disruption to clients.
  2. Provide timely and effective support to resolve complex technical problems.
  3. Collaborate with cross-functional teams to develop and implement process improvements.
  4. Identify and analyze technical trends to optimize service delivery.
  5. Develop and maintain in-depth knowledge of technical systems and applications.
  6. Participate in knowledge sharing and training initiatives to enhance technical expertise.
  7. Contribute to the development of technical documentation and knowledge base articles.

Requirements and qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 5 years of experience in managed services or technical support.
  • Proven expertise in packaged application technologies such as ERP, Middleware, and other business critical software.
  • Strong knowledge of infrastructure and technology within the supported technical domain.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic environment.

About NTT DATA
NTT DATA is a leading global IT services provider, committed to helping clients succeed in a rapidly changing world. With a diverse team of experts and a robust partner ecosystem, we deliver innovative solutions that drive business growth and transform industries.



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