Senior Service Engineer

2 weeks ago


Hyderabad, Telangana, India Microsoft Full time

Overview

At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Senior Service Engineer, you'll play a critical role in shaping the future of our cloud security platform. With a strong background in service engineering and a passion for innovation, you'll have the opportunity to work on cutting-edge projects, leverage the latest technologies, and contribute to impactful solutions that drive our company's growth.

Responsibilities

  • Perform deep technical investigations to isolate and solve complex performance issues for MSRC services.
  • Take ownership to resolve service issues in accordance with service level agreements (SLAs), balancing speed and quality.
  • Drive the identification of dependencies and the development of design documents for products, applications, services, or platforms for upgrades and enhancements.
  • Act as a Designated Responsible Individual (DRI) and guide other engineers by developing and following playbooks, working on-call to monitor systems/products/services for degradation, downtime, or interruptions, alerting stakeholders about status, and initiating actions to restore systems/products/services for simple and complex problems when appropriate.
  • Proactively seek new knowledge and adapt to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products, while also driving consistency in monitoring and operations at scale.

Requirements

  • Bachelor's degree in computer science, Information Technology, or related field AND 10+ years technical experience in service engineering, or systems engineering or System Administrator.
  • 7+ years technical experience working with large-scale cloud or distributed systems.
  • Deep knowledge of system design & architecture, and running of complex, large scale online services.
  • 5+ years of scripting and programming experience, including any of the following: NET, PowerShell, Python, C#.
  • 5+ years' experience for DevOps and SRE services lifecycle.
  • 5+ years of experience in data management, including Kusto or similar stack, with data pipelines and messaging bus management.
  • Ability to work as part an On-Call rotation is a must.

Good To Have

  • Experience with Kafka message bus management.
  • Proficiency in C# and Java, especially with event-driven architecture and message bus management.
  • Deep understanding and working knowledge of CI/CD pipelines is a big plus.

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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