Senior Infrastructure Services Engineer
4 weeks ago
The Senior Infrastructure Services Engineer will be responsible for providing third-level support for end-user Virtual Desktops. This role requires hands-on experience in implementing information systems that support the enterprise infrastructure. The ideal candidate will have strong technical consultation skills and be able to operate at the highest technical level in all phases of the project development cycle.
Key Responsibilities:
- Serves as a third-level technical support engineer for day-to-day activities, analysis, and troubleshooting, ensuring the integrity and reliability of VDI environments.
- Supports the implementation of new systems, upgrades, and modifications, participating in planning, testing, coordinating, and scheduling.
- Minimizes client service interruptions through early identification and resolution of problems, analyzing monitoring and maintenance data, and implementing changes as required to achieve optimum performance.
- Performs routine system analysis, develops reporting metrics, and provides proactive and predictive analysis, documentation, testing, implementation, and ongoing support.
- Extensive interfacing, collaboration, and coordination of efforts with vendors and other departments in the company.
- Provides training to Help Desk team members, Operations staff, and Level 1-2 Engineers, as needed.
- Must be flexible and available to provide off-hours support when required and be part of a 24/7 on-call rotation.
Requirements:
- Minimum of 5 years of related experience.
- Bachelor's degree preferred or equivalent experience.
- Minimum of 5 years' experience in Desktop and Remote Access Technologies, including VDI.
- Subject Matter Expert with 5+ years of experience in Citrix technologies, including XenApp/XenDesktop, NetScaler, Provisioning Services, Machine Creation Services, and Cloud Services.
- 5+ Years' experience with Microsoft Windows Server and Workstation technologies.
- Strong knowledge of VMWare, Azure Cloud Services, Infrastructure services, such as Networking, Print and File Services, Storage Services, Security Services, and Active Directory Policy management.
- Knowledge of IGEL platform.
- Knowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS.
- Strong background in Ivanti/AppSense Management Suite and Storage Area Networks.
- Knowledge of PowerShell scripting.
- Strong project management and leadership skills.
- Self-starter, independent worker, and team player.
- Good written and verbal communication skills.
- Working knowledge of the ITIL framework.
- Knowledge and expertise in disaster recovery procedures.
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