Lead Infrastructure Services Engineer

1 month ago


Hyderabad, Telangana, India SkySys Full time
Job Title: Lead Infrastructure Services Engineer

At SkySys, we are seeking a highly skilled Lead Infrastructure Services Engineer to join our team. As a key member of our infrastructure team, you will be responsible for providing third-level support for end-user Virtual Desktops and implementing information systems that support our enterprise infrastructure.

Responsibilities:
  • Provide third-level technical support for day-to-day activities, analysis, and troubleshooting of VDI environments.
  • Support the implementation of new systems, upgrades, and modifications, participating in planning, testing, coordinating, and scheduling.
  • Minimize client service interruptions through early identification and resolution of problems, analyzing monitoring and maintenance data, and implementing changes as required.
  • Perform routine system analysis, develop reporting metrics, and implement proactive and predictive analysis, documentation, testing, and ongoing support.
  • Collaborate with vendors and other departments to ensure seamless integration and support.
  • Provide training to Help Desk team members, Operations staff, and Level 1-2 Engineers as needed.
  • Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk.
Requirements:
  • Minimum of 5 years of related experience.
  • Bachelor's degree preferred or equivalent experience.
  • Minimum of 5 years' experience in Desktop and Remote Access Technologies, including VDI.
  • Subject Matter Expert with 5+ years of experience in Citrix technologies, including XenApp/XenDesktop, NetScaler, Provisioning Services, Machine Creation Services, and Cloud Services.
  • Strong knowledge of VMWare, Azure Cloud Services, Infrastructure services, and Active Directory Policy management.
  • Knowledge of IGEL platform, SysTrack monitoring tools, Microsoft SQL Server, and IIS.
  • Strong background in Ivanti/AppSense Management Suite and Storage Area Networks.
  • Knowledge of PowerShell scripting.
  • Strong project management and leadership skills.
  • Self-starter, independent worker, and team player.
  • Good written and verbal communication skills.
  • Working knowledge of the ITIL framework.
  • Knowledge and expertise in disaster recovery procedures.


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