Lead Infrastructure Services Engineer
1 month ago
At SkySys, we are seeking a highly skilled Lead Infrastructure Services Engineer to join our team. As a key member of our infrastructure team, you will be responsible for providing third-level support for end-user Virtual Desktops and implementing information systems that support our enterprise infrastructure.
Responsibilities:- Provide third-level technical support for day-to-day activities, analysis, and troubleshooting of VDI environments.
- Support the implementation of new systems, upgrades, and modifications, participating in planning, testing, coordinating, and scheduling.
- Minimize client service interruptions through early identification and resolution of problems, analyzing monitoring and maintenance data, and implementing changes as required.
- Perform routine system analysis, develop reporting metrics, and implement proactive and predictive analysis, documentation, testing, and ongoing support.
- Collaborate with vendors and other departments to ensure seamless integration and support.
- Provide training to Help Desk team members, Operations staff, and Level 1-2 Engineers as needed.
- Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk.
- Minimum of 5 years of related experience.
- Bachelor's degree preferred or equivalent experience.
- Minimum of 5 years' experience in Desktop and Remote Access Technologies, including VDI.
- Subject Matter Expert with 5+ years of experience in Citrix technologies, including XenApp/XenDesktop, NetScaler, Provisioning Services, Machine Creation Services, and Cloud Services.
- Strong knowledge of VMWare, Azure Cloud Services, Infrastructure services, and Active Directory Policy management.
- Knowledge of IGEL platform, SysTrack monitoring tools, Microsoft SQL Server, and IIS.
- Strong background in Ivanti/AppSense Management Suite and Storage Area Networks.
- Knowledge of PowerShell scripting.
- Strong project management and leadership skills.
- Self-starter, independent worker, and team player.
- Good written and verbal communication skills.
- Working knowledge of the ITIL framework.
- Knowledge and expertise in disaster recovery procedures.
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