Senior Service Engineer

1 month ago


Hyderabad, Telangana, India Microsoft Full time

Unlock Your Potential in Cybersecurity

Microsoft is seeking a highly skilled Senior Service Engineer to join our team of innovators and problem-solvers. As a key member of our service engineering team, you will have the opportunity to work on cutting-edge projects, leveraging the latest technologies and contributing to impactful solutions that drive our company's growth.

About the Role

We are looking for a technical expert with a strong background in service engineering, systems engineering, or system administration. You will be responsible for performing deep technical investigations, leveraging rich telemetry streams to isolate and solve complex performance issues for MSRC services. You will also take ownership to resolve service issues in accordance with service level agreements (SLAs), balancing speed and quality.

Responsibilities

  • Perform deep technical investigations and resolve complex performance issues for MSRC services.
  • Take ownership to resolve service issues in accordance with service level agreements (SLAs).
  • Drive the identification of dependencies and the development of design documents for products, applications, services, or platforms for upgrades and enhancements.
  • Act as a Designated Responsible Individual (DRI) and guide other engineers by developing and following playbooks.
  • Proactively seek new knowledge and adapt to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products.

Requirements

  • Bachelor's degree in computer science, Information Technology, or related field AND 10+ years technical experience in service engineering, or systems engineering or System Administrator.
  • 7+ years technical experience working with large-scale cloud or distributed systems.
  • Deep knowledge of system design & architecture, and running of complex, large scale online services.
  • 5+ years of scripting and programming experience, including any of the following: NET, PowerShell, Python, C#.
  • 5+ years' experience for DevOps and SRE services lifecycle.
  • 5+ years of experience in data management, including Kusto or similar stack, with data pipelines and messaging bus management.
  • Ability to work as part an On-Call rotation is a must.

What We Offer

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

Language

English



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