Service Operations Manager

2 weeks ago

Ghaziabad, Uttar Pradesh, India beBeeRetail Full time ₹ 40,00,000 - ₹ 80,00,000

Job Role: Service Operations Manager

About Sneakinn Laundry:

A leading cleaning, protection, and restoration services provider for premium items offers a rewarding career opportunity for a skilled professional to manage store operations.

Responsibilities:

  • Maintain a positive customer experience by providing exceptional service and resolving issues promptly.
  • Ensure the store meets high standards of cleanliness, aesthetics, and organization.
  • Manage stock inventory efficiently, ensuring timely restocking and minimal waste.
  • Handle daily cash transactions accurately and prepare financial summaries for review.
  • Communicate effectively with customers regarding order collection and resolve any concerns professionally.
  • Collaborate closely with the backend team to ensure seamless article processing and address logistical issues as needed.
  • Maintain accurate records of transactions, stock, and customer interactions for transparency and efficiency.

Required Skills & Qualifications:

  • Prior experience in luxury retail, customer service, or a related field is preferred.
  • Strong verbal communication skills in English, enabling confident engagement with customers.
  • A polite, hospitable approach to customer service, with a focus on finding solutions.
  • Basic understanding of managing cash transactions and maintaining financial records.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • A proactive attitude towards resolving customer issues and ensuring smooth store operations.

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