Service Operations Associate

19 hours ago

Ghaziabad, Uttar Pradesh, India beBeeInsurance Full time ₹ 8,92,920 - ₹ 10,85,100

Job Title: Service Operations Associate

The Role:

We are seeking a Service Operations Associate to join our team in the Life Insurance domain. As a key member of our operations team, you will be responsible for delivering high-quality service to our clients and internal stakeholders.

Key Responsibilities:

  • Process post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
  • Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
  • Maintain and update policy records in administration systems according to standard operating procedures.
  • Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Evaluate service levels and turnaround times against SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
  • Develop a strong understanding of policy administration systems, transaction codes, and process workflows.
  • Participate in process improvement initiatives and provide feedback for automation opportunities.

Requirements:

  • Graduation in any stream, Commerce Graduate preferred.
  • 1+ year of working experience (Life insurance domain) that required a focus on quality, including attention to details, accuracy, and accountability for your work product.
  • Experience in a professional/office-related environment that required regular scheduled shifts.
  • Effective English business communication skills to exchange information with clients.
  • Ability to solve basic mathematical problems.
  • Must have basic Email/Letter writing skills.
  • Good understanding of MS Excel and MS-Outlook.
  • Life Insurance domain knowledge is must (preferably Annuities).

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