Operations Director

7 days ago

Ghaziabad, Uttar Pradesh, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,10,00,000
Job Title: Financial Operations Leader - Banking and Finance

We are seeking a seasoned operations leader to manage large-scale banking operations. The ideal candidate will have 15+ years of experience in setting up, transitioning, and managing large operations teams with expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions.

The successful candidate will have strong leadership skills to drive automation, transformation, and continuous improvement initiatives across global delivery centers. They will also have experience in managing large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.

Key Responsibilities:

  • Lead end-to-end Service Delivery Management for banking clients, ensuring operational excellence and compliance.
  • Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
  • Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
  • Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.

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