
Director of Operational Strategy
2 days ago
This is a leadership role that oversees the operational efficiency of our business.
- Detailed Description:
- We are looking for an experienced operations director to drive strategic planning, execution, and program management.
- The ideal candidate will have a proven track record in managing franchisee relationships, multi-site operations, and team management.
- Key Responsibilities:
- Strategic Planning & Execution:
- Collaborate with leadership to define and execute business strategy and OKRs.
- Break down complex problems and drive clarity through structured problem solving.
- Drive long-term planning, annual goal-setting, and strategic business reviews.
- Program & Project Management:
- Own end-to-end program management for high-impact cross-functional initiatives.
- Build and maintain project plans, manage timelines, align stakeholders, and ensure accountability.
- Identify risks, gaps, and dependencies early and propose mitigation strategies.
- Operational Excellence:
- Analyze internal processes to identify bottlenecks and implement improvements.
- Design dashboards and frameworks to track business performance and health metrics.
- Champion process automation and scalable systems that support business growth.
- Stakeholder Collaboration:
- Act as a liaison between internal teams such as product, ops, finance, and marketing.
- Prepare communication materials and reporting for internal and external stakeholders.
- Support leadership with data, insights, and briefing materials to drive key decisions.
This is a highly skilled position requiring strong analytical, leadership, and communication skills.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA is preferred.
- 7+ years of experience in strategy/consulting/operations management, preferably in the startups, automotive, logistics, or energy sectors.
- Proven experience in managing franchisee relationships and multi-site operations.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to analyze complex data and develop actionable insights.
- Proficiency in using operational management software and tools.
Competencies:
- Strategic Thinking: Ability to develop and implement strategic operational plans.
- Operational Excellence: Strong focus on efficiency, quality, and continuous improvement.
- Relationship Management: Skilled in building and maintaining strong partnerships.
- Problem-Solving: Ability to identify issues and develop effective solutions.
- Adaptability: Comfortable working in a fast-paced and dynamic environment.
- Data Analytics: Proficiency in SQL & Excel is plus
Key Focus:
This role is responsible for devising and executing strategies for collections of payments from drivers under our new business line.
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