HR Operations Manager – Global Business Services

3 weeks ago

Ghaziabad, Uttar Pradesh, India UPL Full time

Job Title: HR Operations Manager – UPL Global Business Services Limited (GBSL)

Location: Pune

Reporting To: GBS Head

UPL GBSL (Global Business Services Limited) is a specialized entity within the UPL ecosystem that provides centralized, standardized, and streamlined business support services across UPL's global operations. It is designed to enhance operational efficiency, reduce costs, and enable UPL's core businesses to focus on strategic growth and innovation.

Role Overview:

The HR Operations Manager – UPL GBS will lead the delivery of scalable, efficient, and employee-centric HR services across UPL's global operations. This role is pivotal in driving transformation through process standardization, and data-driven insights. The manager will collaborate with global teams to ensure seamless service delivery, compliance, and continuous improvement within the GBS framework.

Key Responsibilities:

HR Service Delivery & Operations

  • Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes across UPL's global entities.
  • Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
  • Oversee HR helpdesk operations to ensure timely resolution of employee queries.

Process Excellence & Standardization

  • Drive harmonization of HR processes
  • Implement continuous improvement initiatives
  • Champion automation and scalability with platforms like SAP SuccessFactors

Compliance & Governance

  • Ensure compliance with global labor laws, data privacy regulations, and UPL's internal governance standards.
  • Conduct periodic audits and risk assessments to uphold operational integrity and mitigate risks.

Team Leadership & Collaboration

  • Foster a culture of innovation, accountability, and service excellence.
  • Collaborate with HR COEs, regional HR leaders, and business stakeholders to align operational goals with UPL's strategic priorities.

Analytics & Reporting

  • Leverage analytics tools to generate actionable insights on workforce trends, service performance, and employee experience.
  • Deliver dashboards and reports to senior leadership to support data-driven decision-making.

Scaling up & Operational Budget

  • Lead the strategic scaling of GBS operations by expanding service scope, increasing delivery capacity, and enhancing operating models to support UPL's global growth and transformation initiatives.
  • Manage operational budgets and identify opportunities for cost optimization.

Qualifications & Experience:

  • Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
  • 6+ years of progressive HR experience, with at least 3 years in a GBS or shared services environment.
  • Strong expertise in HR systems (SAP SuccessFactors), process automation, and service delivery models.
  • Proven leadership in managing cross-functional, multicultural teams.
  • Excellent communication, stakeholder engagement, and problem-solving skills.

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