Service Delivery Manager

7 days ago

Ghaziabad, Uttar Pradesh, India beBeeServiceDelivery Full time ₹ 10,00,000 - ₹ 12,34,567
Job Title: Service Delivery Manager

The role of a Service Delivery Manager is a pivotal leadership position within the organization. This exciting and transformative time presents a unique opportunity for the right candidate.

This position involves leading and managing internal delivery teams to review incidents, problems, and operations issues impacting clients. The incumbent will drive the teams to remediate problems and provide root cause analysis as needed.

  • Talent Development: Managing and coaching direct reports to be effective in both client management and people management.
  • Client Services: Overseeing daily operations of each client team to ensure client satisfaction.
  • Business Growth: Seeking opportunities to improve client experience and drive business growth.
  • Problem Solving: Resolving high-impact client issues or new situations by analyzing root cause and identifying key steps.

The Service Delivery Manager will also lead assigned cross-function or company-wide activities and projects, stay informed of corporate goals and strategies, and identify and lead department-level projects to realize corporate objectives.

In this role, you will work closely with the service delivery workforce to establish and maintain a motivated and skilled team.

Key responsibilities include:

  • Oversee daily operations to ensure client satisfaction, work quality, and efficiency.
  • Current and future business needs are met.

Responsibilities:

  • Manage talent inventory and develop skills within the team.
  • Drive business growth through client satisfaction and operational efficiency.

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