Senior IT Services Delivery Manager

2 weeks ago

Ghaziabad, Uttar Pradesh, India beBeeProject Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary

We are seeking an experienced Associate Manager to lead our team in delivering high-quality IT services.

The successful candidate will have a proven track record of managing projectized environments, IT service delivery, and people management.

Key Responsibilities:

  • Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
  • Define project objectives, deliverables, and success criteria while managing project lifecycles.
  • Track and report project progress using standardized dashboards and KPIs.
  • Ensure that all projects meet contractual SLA obligations and internal performance standards.
  • Act as the primary liaison for customers on project-related issues, updates, and escalations.
  • Monitor service delivery metrics and take corrective/preventive actions as needed.
  • Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.

Required Skills and Qualifications

  • Bachelor's degree in IT, Project Management, or a related field.
  • Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.
  • Greater than 8 Years in Service delivery in EUC, Networking and similar role in IT Managed services.
  • Proven experience in managing projectized environments, IT service delivery, and people management.
  • Demonstrated success in leading and developing diverse teams.

Benefits

  • Award-winning organization with a strong reputation in the industry.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.

Others

This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to our mission to deliver exceptional IT services.

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