IT Service Delivery Specialist

3 days ago

Ghaziabad, Uttar Pradesh, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: IT Service Delivery Specialist

Description

We are seeking an experienced IT Service Delivery Specialist to join our team. The ideal candidate will have a strong background in incident management and service desk operations, with expertise in managing IT services using the Service Now platform.

Responsibilities:

  • Manage and resolve incidents efficiently to minimize disruption to business operations
  • Provide expert support for service desk operations, ensuring timely and effective resolution of user issues
  • Utilize Service Now to track, manage, and report incidents and service requests
  • Implement and maintain Windows-based systems to ensure optimal performance and security
  • Oversee networking infrastructure to ensure reliable connectivity and data flow
  • Deliver remote desktop support to users, ensuring seamless access to necessary resources
  • Collaborate with teams to enhance service delivery and optimize IT processes
  • Analyze incident trends to identify areas for improvement and implement proactive measures
  • Develop and maintain documentation for IT processes and procedures
  • Ensure compliance with industry standards and best practices in the cards and payments domain
  • Provide training and guidance to users on IT systems and tools
  • Monitor system performance and implement necessary upgrades and patches
  • Support hybrid work models by ensuring secure and efficient remote access solutions
Required Skills and Qualifications

To be successful in this role, you will need:

  • Possess strong expertise in incident management and service desk operations
  • Demonstrate proficiency in Service Now for managing IT services
  • Have solid experience with Windows systems and networking infrastructure
  • Exhibit capability in remote desktop support and troubleshooting
  • Show understanding of the cards and payments domain and its IT requirements
  • Display ability to work effectively in a hybrid work environment
  • Bring excellent communication skills for user support and team collaboration

Benefits:

This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

Others:

We are an equal opportunities employer and welcome applications from diverse candidates.

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