Digital Service Delivery Specialist

21 hours ago


Ghaziabad, Uttar Pradesh, India beBeeDelivery Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

About a Digital Transformation Firm

We specialize in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients to deliver tailored solutions that enhance operational efficiency and digital service delivery.

Key Responsibilities
  • Develop and execute the end-to-end service delivery framework.
  • Standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Serve as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
Requirements
  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.


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