
Service Delivery Manager
23 hours ago
**Job Title:** Customer Service Specialist
HappyLocate is revolutionizing employee relocations across 16,000+ pin codes with advanced technology and customized solutions.
**Role Description:
This is a full-time, on-site role for a Customer Service Manager located in Bengaluru. The Customer Service Support Manager will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, resolving customer issues.
Day-to-day tasks include monitoring performance, developing support strategies, handling escalations, and improving service processes.
**Key Responsibilities:**
- Monitor and analyze customer service metrics to ensure high-quality service delivery
- Develop and implement support strategies to improve customer satisfaction and retention
- Provide coaching and training to customer service representatives to enhance their skills and knowledge
- Resolve customer complaints and issues promptly and professionally
**Requirements:
- Customer Satisfaction, Customer Service, and Customer Support skills
- Strong Analytical Skills
- Leadership and team management experience
- Strong written and verbal communication skills
- Ability to work on-site in Bengaluru
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