
Spearheading Global Customer Success
1 week ago
Key Responsibilities:
• Lead global customer support across US/EMEA time zones
• Manage L1/L2 teams across multiple locations
• Drive escalation resolution, platform issue troubleshooting, and support KPIs
• Build and implement support SLAs, SOPs, QA metrics
• Manage NPS scores and drive continuous improvement initiatives
• Own customer retention through a customer-first support mindset
• Collaborate cross-functionally with Product, Tech & Delivery teams
• Recruit, train, and mentor high-performing support teams
Requirements:
• 10+ years in Customer Support / Experience roles for SaaS platforms
• Experience managing global enterprise accounts (US & EMEA preferred)
• Familiar with DevOps/SaaS support ecosystem
• Excellent English communication and escalation management
• Strong in KPI management, data analytics & customer engagement
We Offer:
A dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact on our customers' experiences.
-
Sales and Customer Success Trainer
1 week ago
Kottayam, Kerala, India beBeeTrainer Full time ₹ 15,00,000 - ₹ 20,00,000Job Title: Sales and Customer Success TrainerAt the heart of our organization lies a need for exceptional individuals to spearhead training initiatives. As a key player in this endeavor, you will develop comprehensive programs and materials for sales and customer success teams.Responsibilities:Create training content, including cheat sheets, videos, and...
-
Customer Success Solutions Specialist
1 week ago
Kottayam, Kerala, India beBeeCustomerSuccess Full time ₹ 80,00,000 - ₹ 1,20,00,000Job DescriptionWe are seeking a highly skilled professional to fill the role of Gainsight Consultant. As a key member of our team, you will act as a technical and functional expert on Gainsight, supporting customer success strategy. You will partner with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions...
-
Customer Success Expert
1 week ago
Kottayam, Kerala, India beBeeStrategic Full time ₹ 12,00,000 - ₹ 25,00,000Unlock Customer SuccessRide the wave of innovation as a strategic builder. Tired of traditional roles that are reactive or chaotic? We're building an AI-native system of intelligence for enterprise sales teams, and we need high-agency professionals to own delivery for top accounts.This is not a ticketing job. You'll collaborate with our founders, product,...
-
Senior Associate Customer Success
1 week ago
Kottayam, Kerala, India Joveo Full timeWe're Hiring "Senior Associate Customer Success"About the JobAs a Senior Associate Customer Success, you will act as the key liaison between the company and our clients. You will manage high-value relationships, ensure client satisfaction, oversee engagement strategies, and support cross-functional teams in delivering impactful solutions. This role demands...
-
Global Higher Education Partnerships Manager
2 weeks ago
Kottayam, Kerala, India beBeeEducation Full time ₹ 8,00,000 - ₹ 13,00,000A dynamic leader is sought to spearhead our university partnerships, driving growth and success in the higher education sector.Job Description:This role involves developing and executing strategic plans to acquire new university partners, build strong relationships with key stakeholders, and provide customized solutions to meet their unique needs. The...
-
Driving Global Investing Opportunities
1 week ago
Kottayam, Kerala, India beBeeWealth Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Global Wealth ManagerWe are seeking a seasoned Global Wealth Manager to spearhead the development and expansion of our wealth management division. This role requires a deep understanding of portfolio management, regulatory compliance, and investment advisory.Key Responsibilities:Strategic Leadership: Develop and implement a global wealth management strategy...
-
Customer Success Associate
4 days ago
Kottayam, Kerala, India beBeeProfessional Full time ₹ 35,00,000 - ₹ 45,00,000Job Role: Candidate Support Specialist (Program)The Customer Success Associate plays a pivotal role in managing candidate communications, verifying documentation, and ensuring all interactions are handled with professionalism and empathy.Responsibilities include:Be a champion for candidates, addressing inquiries and resolving issues via email or chat.Review...
-
Spearhead Strategic Initiatives
2 weeks ago
Kottayam, Kerala, India beBeeProjectManagement Full time ₹ 15,00,000 - ₹ 20,00,000Project LeadAs a seasoned project leader, you will be responsible for overseeing and managing projects from inception to completion. With a solid background in project management and strong leadership abilities, you will lead project planning sessions, coordinate teams and resources, and ensure projects meet deadlines.You will also manage relationships with...
-
Senior Design Director
1 week ago
Kottayam, Kerala, India beBeeVisual Full time ₹ 20,00,000 - ₹ 30,00,000Lead Visual Designer About the Role We are seeking an experienced Lead Visual Designer to spearhead our creative efforts and define the visual identity of our brand. The ideal candidate will have a refined eye for design, creating work that is simple, crisp, minimalistic, and classy, speaking to a global audience while staying true to our sophisticated and...
-
Global Sales
2 weeks ago
Kottayam, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000We are seeking a Sales & Customer Service Representative to drive business growth in global markets. As a key team member, you will be responsible for identifying new sales opportunities, managing customer relationships, and executing sales strategies.Responsibilities:Contact prospects to present products and services and negotiate dealsClosing sales and...