Global Learning Operations Analyst

3 weeks ago

Hyderabad, Telangana, India PepsiCo Full time
Job Summary

The Global HR Operations Learning Analyst will be a key member of the Learning Operations Team, a strategic partner across the global learning function for PepsiCo. This role is responsible for providing learning leaders, sponsors, and employees with insights and tools to enhance the learner experience.

Based out of India, the Global HR Operations Learning Analyst will work closely with subject matter experts in end-to-end project development, from training design through implementation, testing, roll-out, and enhancement.

The Learning Analyst will partner with subject matter experts and business stakeholders to evaluate training requirements, support the design and development of accurate learning solutions while applying instructional design theories, practices, and methods.

Key Responsibilities

Be part of a team providing Learning Design & Development services.

  • Designing learning curriculum and programs along with developing learning materials and collateral based on industry design standards.
  • Collaborate closely with business stakeholders to identify training needs and instructional goals/objectives for core programs and offerings.
  • Work with subject matter experts to design course format and packaging to provide seamless and enhanced learner experience.
  • Participate in and contribute to project scoping and planning, setting the standards for the learner experience that will enable learning objectives to be satisfied.
  • Teach and train team members on instructional design principles.
  • Drive and lead projects with the support of team members.
  • Assist with content curation and evaluation to maintain current and relevant course catalog aligned with content management strategy.
  • Assist in developing strategies for integrating learning solutions with digital learning methodologies ensuring a smooth blended approach for learners.
  • Facilitate translation of learning materials into required languages using tools/vendor.
Requirements

The ideal candidate will have:

  • 6+ years of professional experience, preferably in a shared services/customer service or a related field.
  • 5+ years of experience designing and developing classroom, distance, and e-learning content using tools like Articulate, Storyline, Captivate, or LMS industry equivalents preferred.
  • 2+ years of experience as a team lead.
  • Knowledgeable about instructional design methodology (ADDIE, CRI, Gagne's events, Kirkpatrick, etc.).
  • Experience of working in a HR environment or shared services role.
  • Strong interpersonal skills and ability to communicate with people at all levels and cultures.
  • Ability to navigate a complex matrixed and virtual environment.
  • Customer-focused, solution-driven, and results-oriented mindset with a good eye for detail.
  • Strong sense of ownership and ability to drive tasks to completion.
  • The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed.

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