Learning Operations Analyst
2 weeks ago
The Learning Operations Analyst will play a key role in supporting Learning & Development across PepsiCo. This position will be responsible for the day-to-day operational and service management activities linked to the Learning & Development agenda, including efficient and effective triage, query resolution, system and vendor management, data analytics, status tracking, process mapping, and desktop procedures.
Key Responsibilities
- Be part of a team servicing Learning & Development services.
- Superuser and gatekeeper for our Learning Management Systems and Learner Experience Platform (LXP).
- Perform LXP system maintenance and Operations support.
- Work with LXP and LMS provider to remain updated on system specifications and enhancements.
- Support coordination between LXP, LMS, and 3rd party content providers as needed.
- Management of Pathway, Plan, Skills, Insights, and Groups in LXP platform.
- Develop and maintain LXP job aids for users (Learners and Admins) of the system.
- Contribute in creation and maintenance of business process and governance standards.
- Operational reporting, integrating information from various systems to support our end-to-end process excellence.
- Gather and analyze data using advanced reporting (dynamic dashboards) to help inform strategic decisions.
- Acting as first point of contact, triaging, providing query resolution, analytical support, and advice to support process deliverables.
- Updating and maintaining the information in our content management system.
- Partnering with the wider HR Operations and services team to understand employee data flow, from point of entry through to talent management process completion.
- Deliver high-quality, timely, and efficient process execution, working to process maps, desktop procedures, and team performance framework (SLAs & KPIs).
Requirements
- Experience of working in a HR environment or Shared services role.
- Experience in setting up/managing LXPs (preferably Degreed).
- Experience of Talent Management systems/cloud applications (ideally SuccessFactors/SAP).
- Strong interpersonal skills and ability to communicate with people at all levels and cultures.
- Ability to navigate a complex matrixed and virtual environment.
- Advanced Excel skills and ability to work with large/complex data sets – experience with Tableau would be desirable.
- Fluent in English, additional European languages desirable.
- Customer-focused, and results-oriented with attention to detail and solution-focused mentality.
- Strong sense of ownership, systematic troubleshooting, and ability to follow through tasks to completion.
- The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed.
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