Learning Operations Analyst
5 days ago
- Support the Learning & Development team at PepsiCo in day-to-day operational and service management activities.
- Manage Learning Management Systems and Learner Experience Platform to ensure efficient and effective triage, query resolution, and system maintenance.
- Work with vendors and internal teams to provide data analytics, status tracking, and process mapping.
- Act as a subject matter expert in Learning and Learning Management Systems, providing excellent employee experience and high levels of customer satisfaction.
- Ensure compliance with SLAs/KPIs and contribute to the creation and maintenance of business process and governance standards.
- Partner with the wider HR Operations and services team to understand employee data flow and deliver high-quality process execution.
Requirements:
- Experience in HR environment or Shared services role.
- Experience in setting up/managing LXPs and Talent Management systems/cloud applications.
- Strong interpersonal skills, ability to communicate with people at all levels and cultures, and ability to navigate a complex matrixed and virtual environment.
- Advanced Excel skills, ability to work with large/complex data sets, and experience with Tableau desirable.
- Fluent in English, additional European languages desirable.
- Customer-focused, results-oriented with attention to detail and solution-focused mentality.
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