IP Expert Network Support Specialist

2 days ago


Gurgaon, Haryana, India Orange Business Services Full time

At Orange Business Services, we're looking for a skilled IP Expert to join our Global Delivery & Operations team.

Salary: $80,000 - $110,000 per year

About the Role

This is a critical position that requires handling escalated tickets for IP-related failures. You will work closely with vendors and customers to resolve issues efficiently.

The ideal candidate will have experience in Cisco router configuration and troubleshooting, as well as excellent network troubleshooting skills.

Key Responsibilities:

  • Escalated ticket management for IP-related failures
  • Collaboration with vendors and customers to resolve issues
  • Timely and high-quality handling of all support requests
  • Stay up-to-date with existing and new IP services through Equant training
  • Improve OBS knowledge base
  • Candidate coaching and mentoring based on IP Trend Analysis reports
  • Shift work or on-call may be required
About You

We're looking for someone with:

  • Excellent network troubleshooting skills
  • Experience in Cisco router configuration and troubleshooting
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and manage multiple tasks
  • Good interpersonal and communication skills
  • Leadership and matrix management skills
Company Overview

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on strategic initiatives.

Contract Type

Regular



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