Senior Network Operations Specialist
16 hours ago
Colt Technology Services is a leading provider of network, voice and data centre services to thousands of businesses around the world. Our mission is to empower people by putting the power of the digital universe in their hands, wherever, whenever and however they want.
Job Overview:
We are seeking an experienced Senior Network Operations Specialist to join our team. This role will be responsible for resolving customer faults and problems occurring on Colt's IP and SDN products and services. The ideal candidate will have excellent technical skills, strong communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.
- Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support.
- Participate in a 24/7 shift pattern
- Have full knowledge of customers bespoke networks and services
- Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
- Build and maintain working relationships with key interconnect partners and vendors
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre
- Maintain a clear and accurate record of events throughout a fault duration utilising Colt's Remedy based Fault Management System and provide regular updates as and when required
- Resolve or escalate faults as appropriate, according to product SLAs
Requirements:
- Direct experience in Layer 3 Services and Technologies, including OSPF, ISIS, EIGRP, RIP and BGP
- Excellent understanding of IP Fundamentals and various Protocols
- Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and Multicast VPN solutions across a pan European network
- Experience in working with global providers, NOC and Field operators for technical issues
- A logical approach to fault finding and troubleshooting
- Ability to control and co-ordinate complex technical situations in a calm and professional manner
- Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
- Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers
What We Offer:
We offer a competitive salary of £70,000 - £90,000 per annum, depending on experience, plus a range of benefits including pension scheme, life assurance, and annual leave. We also offer opportunities for career development and training, and a dynamic and supportive working environment.
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