Senior Network Infrastructure Specialist

1 day ago


Gurgaon, Haryana, India Genpact Full time

**Job Overview:**

Genpact, a global professional services firm, is seeking an experienced Senior Network Infrastructure Specialist to support our network operations team. This role involves working actively on operational issues, collaborating with internal and external stakeholders, and ensuring high uptime for business-critical systems.

**Key Responsibilities:**

  • Supporting the network operations team in managing network-related incidents and outages;
  • Collaborating with internal and external stakeholders to resolve issues and ensure high uptime;
  • Participating in bridge calls with clients for joint troubleshooting of network issues;
  • Working with vendors and service providers to resolve issues quickly and accurately;
  • Playing a key role in network-related incidents and providing input for problem management;
  • Identifying open risks in the production network and providing input for mitigation;
  • Documenting all changes done in the production environment through change management process;

**Requirements:**

  • At least 4 years of experience in hardcore 24/7 network operations;
  • Front-end face for Genpact's network team during internal P1/P2 incident resolution bridge calls;
  • Participation in bridge calls with clients for joint troubleshooting of network issues;
  • Experience working with various vendors and service providers;
  • Knowledge of network protocols and devices (LAN, WAN, Routing, Switching, Firewall);
  • Basic understanding of Cloud computing, Windows/Linux Server Technology, Storage, Virtualization, and Hardware;
  • CCNA certification is mandatory;
  • CCNP – Routing and Switching certification is desirable;
  • Graduate in engineering/IT degree;

**Salary:** $120,000 - $180,000 per annum

**Location:** Global

**About Us:**

Genpact is a global professional services company that delivers outcomes that shape the future. Our people are driven by their innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.



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