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Network Infrastructure Specialist

1 month ago

Gurgaon, Haryana, India Colt Technology Services Full time

Colt Technology Services provides cutting-edge network, voice and data centre solutions to thousands of businesses worldwide. Our expert team allows clients to focus on their core objectives rather than infrastructure management.

Lead Engineer, Premium Network Services (IP)

Job ID: 34953

Job Level: PT1 Core

Job Location: Gurugram/ Bengaluru

Function: Chief Operations Office

Employment Type: Permanent

Working Pattern: Hybrid

About this role:

The primary objective of this position is to collaborate with a skilled team of customer-supporting engineers in resolving customer issues and problems related to Colt's IP and SDN products and services. This involves end-to-end responsibility for tasks assigned to other teams and network partners.

You will:

  • Proactively monitor, troubleshoot, diagnose and resolve faults across pan-European MPLS Infrastructure and range of IP services according to product SLAs, up to 2nd Level Support.
  • Proactively monitor, troubleshoot, diagnose and resolve faults across pan-European SDWAN Infrastructure and range of services according to product SLAs, up to 2nd Level Support.
  • Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.
  • Participate in a 24/7 shift pattern.
  • Have full knowledge of customers' bespoke networks and services.

Join us and you will be part of a dynamic community of experts who will grow and learn alongside you in your career.

Your responsibilities:
  • Proactively monitor, troubleshoot, diagnose and resolve faults across pan-European MPLS Infrastructure and range of IP services according to product SLAs, up to 2nd Level Support.
  • Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.
  • Participate in a 24/7 shift pattern.
  • Have full knowledge of customers' bespoke networks and services.
  • Provide a professional interface to customers, acting as Single Point of Contact for all their issues.
  • Build and maintain working relationships with key interconnect partners and vendors.
  • Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
  • Maintain a clear and accurate record of events throughout a fault duration using Colt's Remedy based Fault Management System and provide regular updates as and when required.
  • Resolve or escalate faults as appropriate, according to product SLAs.
  • Generate technical reports for customer RFO/RCA requests.
  • Technically manage software upgrades in co-ordination with vendor and Colt teams involved.
What we're looking for:

Requirements

Must haves:

  • Direct experience in Layer 3 Services and Technologies, including but not limited to the following:
  • Excellent understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP and BGP.
  • Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and Multicast VPN solutions across a pan-European network.
  • Multicast Knowledge desirable.
  • Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks.
  • Excellent knowledge of LAN (Ethernet) based products.
  • Experience in working with global providers, NOC and Field operators for technical issues.
  • A logical approach to fault finding and troubleshooting.
  • Ability to control and co-ordinate complex technical situations in a calm and professional manner.
  • Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
  • Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers.
  • Must be able to speak & write fluent in English, second European language would be advantageous.

Might haves:

  • Formal IT qualification: CCNP, CCSP, CCNA, etc.
  • Exposure to vendor specific Transmission training and technologies.
  • Experience with ITIL.
  • Telecoms / Computer science degree or equivalent.
EducationA bachelor's or master's degree in Business, IT, Computer Science, Telecommunications or a relevant field

We offer competitive remuneration package approximately around $80,000 - $110,000 per year depending on qualifications and location.

Benefits include flexible working hours, option to work from home, comprehensive induction program, opportunities for further development and educational opportunities.

At Colt, you become part of our global network where diverse perspectives are valued, and ambitious individuals come together to create innovative solutions.