Cloud Contact Center Solutions Expert

2 days ago

Bengaluru, Karnataka, India beBeeCloud Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Senior Cloud Contact Center Developer

We are seeking a highly skilled and experienced professional to develop, test, and optimize cloud contact center solutions using Amazon Connect.

Key Responsibilities:
  • Create, test, and maintain Amazon Connect contact flows using the Contact Flow Editor and Lambda functions.
  • Develop and update backend logic using AWS Lambda (Node.js or Python) for seamless integration with contact flows.
  • Integrate contact flows with Lex V2 bots, DynamoDB, S3, and third-party APIs to enhance user experience.
  • Configure and test call recording, PCI redaction, whisper prompts, and queue hold features to ensure high-quality interactions.
  • Troubleshoot and debug contact flow errors, latency issues, and Lambda timeouts to minimize downtime.
  • Collaborate with QA teams, stakeholders, and team leads to ensure timely delivery of projects.
  • Maintain technical documentation for contact flows and backend integrations to support knowledge sharing.
  • Monitor CloudWatch logs for real-time analysis and performance improvements.
Required Skills and Qualifications:
  • Minimum 4 years of hands-on experience with Amazon Connect and AWS Lambda.
  • Proficiency in Node.js or Python development for Lambda functions.
  • Experience with Lex V2 bots, S3, CloudWatch, and DynamoDB.
  • Familiarity with REST APIs and contact flow logic.
  • Understanding of IAM roles, security policies, and contact center concepts.
Benefits of Working with Us:

As a Senior Cloud Contact Center Developer, you will have the opportunity to work on cutting-edge projects, collaborate with a talented team, and contribute to the growth of our organization.

Others:

Please note that we are an equal opportunities employer and welcome applications from diverse candidates. We offer a competitive salary package and a range of benefits to support your career development and well-being.

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