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Advanced Contact Center Solutions Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,10,00,000
Career Opportunity for Cisco UCCE CVP Engineer

We are seeking a skilled and experienced Cisco UCCE CVP engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining complex contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).

Key Responsibilities:

  • Design and implement robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions.
  • Lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • Integrate Cisco UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR call recording analytics, and other enterprise solutions.
  • Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Provide tier 3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.

Requirements:

  • Must have Cisco UCCE/CVP certification.
  • Collaboration works effectively in cross-functional teams, valuing input and fostering an inclusive culture.
  • Proficiency in ICM scripting, VXML, Java, JavaScript, database integration, CRM integration, monitoring and reporting tools, security and compliance tools, and project management and documentation tools.

Preferred Qualifications:

  • CCNP Collaboration, CCIE Collaboration, or equivalent certifications.
  • Experience with cloud-based contact center solutions, Webex Contact Center, Amazon Connect, Genesys Cloud, etc.
  • Knowledge of DevOps practices and automation tools, Ansible, Python, PowerShell, etc.

Benefits:

This is an exciting opportunity to work on complex contact center solutions and collaborate with a talented team of engineers. If you are passionate about technology and customer service, we encourage you to apply.