Advanced Contact Center Solutions Consultant

Career Opportunity for Cisco UCCE CVP EngineerWe are seeking a skilled and experienced Cisco UCCE CVP engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining complex contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).Key...

Job Title: Contact Center Solution ArchitectPosition Overview: This role involves designing, implementing, and maintaining a contact center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center operations.Key Responsibilities:Design and Engineering Functions: Collaborate with...

Job Title: Network Optimization SpecialistRole Overview:The goal of the Network Optimization Specialist is to design, implement, and support robust contact center solutions for enterprise environments.Key Responsibilities:Design, deploy, and maintain UCCE and CUCM-based contact center infrastructureDevelop and test IVR self-service scripts using Cisco and...

Key ResponsibilitiesDevelop and execute a strategic plan for contact center solutions, ensuring alignment with business objectives and market demands.Lead a cross-functional team to deliver high-quality products and features on time and within budget.Analyze market trends and customer feedback to inform product enhancements and innovations.Collaborate with...

Job OpportunityThe company is seeking a seasoned developer with experience in Contact Center Solution Development.Webex Contact Center - scripting and API integration and developmentGoogle Dialogflow and AI - building IVR agents and integrating with 3rd party CRMs/systemsSoftware development skills - proven and experienced with C#, Java, Python, HTML, and...

Cisco UCCE CVP EngineerWe are seeking a seasoned professional to design and implement robust contact center solutions. As a key member of our engineering team, you will be responsible for analyzing business requirements and creating detailed designs that support scalable, resilient, and high-performing architectures.Key Responsibilities:Design Architecture:...

Job Title: Senior Contact Center SpecialistCandidates must have extensive knowledge of contact center deployments, IVR self-service scripting, Nuance TTS/STT configuration, and Cisco UCCE/CUCM systems. They should be able to design, deploy, and support complex contact center solutions.Key Responsibilities:Develop and implement advanced IVR self-service...

Job Overview:The role involves working with stakeholders to ensure contact center infrastructure meets desired business outcomes and evolving needs.This position requires extensive experience with Genesys solutions and a strong understanding of contact center operations.Design and engineering functions include establishing standards and blueprints,...

Senior Cloud Contact Center DeveloperWe are seeking a highly skilled and experienced professional to develop, test, and optimize cloud contact center solutions using Amazon Connect.Key Responsibilities:Create, test, and maintain Amazon Connect contact flows using the Contact Flow Editor and Lambda functions.Develop and update backend logic using AWS Lambda...

Job TitleLooking for a professional with expertise in cloud-based contact center solutions and experience with AI-driven digital platforms.The ideal candidate should have at least 10+ years of experience in designing, developing, deploying, and managing telephony, call center, and AI technologies across the enterprise.Required Skills and QualificationsKey...