Contact Center Solutions Architect

21 hours ago

Bengaluru, Karnataka, India beBeeEngineer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Cisco UCCE CVP Engineer

We are seeking a seasoned professional to design and implement robust contact center solutions. As a key member of our engineering team, you will be responsible for analyzing business requirements and creating detailed designs that support scalable, resilient, and high-performing architectures.

Key Responsibilities:
  • Design Architecture: Analyze business requirements and create detailed designs that support scalable, resilient, and high-performing architectures.
  • Implementation Configuration: Install, configure, and deploy UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • System Integration: Integrate Cisco UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.
  • Scripting Application Development: Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Support Troubleshooting: Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
Required Skills and Qualifications:
  • Mandatory Skills: Azure Infra Services, UCCX, AWS Infra Services, Cisco Webex, Cisco Ipcc, NICE Contact Center, CUCM.
  • Good to Have Skills: Azure Infra Services, Cisco Webex, CUCM.
Preferred Qualifications:
  • Cisco UCCE-CVP certification.
  • Collaboration Works effectively in cross-functional teams, valuing input and fostering an inclusive culture.
Benefits:
  • Technical Leadership: Proactive in identifying and implementing technical solutions, fostering knowledge sharing and innovation.
  • Customer Focus: Committed to understanding stakeholder needs and delivering high-quality solutions that exceed expectations.
  • Adaptability: Comfortable with change, able to quickly learn new technologies and thrive in a fast-paced environment.

This is a great opportunity for individuals who want to grow their skills and expertise in the field of contact center solutions.

  • Chief Contact Center Strategist

    2 days ago

    Bengaluru, Karnataka, India beBeeStrategist Full time

    Job DescriptionThe IT Director plays a pivotal role in driving the strategic direction of contact center solutions, ensuring seamless alignment with organizational goals and market demands.Key responsibilities include developing and executing product strategies, managing cross-functional teams to deliver high-quality products and features on time, analyzing...

  • Contact Center Operational Excellence Specialist

    1 day ago

    Bengaluru, Karnataka, India beBeeOperational Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

    Operational Excellence Specialist - Contact CenterWe are seeking an experienced professional to drive operational excellence, improve customer satisfaction, and ensure high-quality service delivery through effective case handling.This role focuses on leveraging expertise in key performance indicators (KPIs) and a solutions-driven mindset to influence and...

  • Contact Center Professional

    3 days ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: Contact Center ProfessionalLocation: Dwarka, Sector-12Job Type: Full-timeWe are seeking a skilled Contact Center Professional to join our team. The ideal candidate will have excellent communication skills, a polite and convincing personality, and the ability to provide professional assistance to patients.About the Role:Handle inbound & outbound...

  • Senior Program Manager for Voice and Contact Center Operations

    4 days ago

    Bengaluru, Karnataka, India beBeeProductivity Full time € 9,00,000 - € 12,00,000

    Job Title: Regional Product Owner for Voice and Contact Center">Regional role at IT Platforms - Connectivity & Voice - Product Owner Voice & Contact Center EuropePermanent contractFull-time, at Bangalore IT HUB with flexibility to work remotelyBachelor's degree in computer science, Engineering, Business, or related field; master's degree preferred.Relevant...

  • Cognitud - Operations Analyst - Contact Center

    4 weeks ago

    Bengaluru, Karnataka, India Cognitud Advisory Services Private Limited Full time

    Responsibilities:- Leverage existing tools to effectively communicate the current state of issues that may or may not be impacting Customer Success to a variety of stakeholders.- Develop insights and ad-hoc analyses to understand both forecasted outcomes and impacts of incidents on Client customer success queues in real-time, historically, and intraday to...

  • Lead Solution Architect

    2 days ago

    Bengaluru, Karnataka, India Exotel Techcom Pvt Ltd Full time US$ 1,20,000 - US$ 1,50,000 per year

    About Us:Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries,...

  • Cloud Solution Architect

    1 day ago

    Bengaluru, Karnataka, India beBeeSolution Full time ₹ 9,00,000 - ₹ 12,00,000

    Cloud Solution Architect Job DescriptionWe are seeking an experienced Cloud Solution Architect to join our team. As a key member of our cloud infrastructure team, you will play a critical role in designing and implementing scalable cloud solutions for our customers.The ideal candidate will have a strong background in cloud computing, data center migration,...

  • Solution Architect

    3 weeks ago

    Bengaluru, Karnataka, India Right Move Staffing Solutions Private Limited Full time

    Job Summary :We are seeking a highly experienced and strategic Solution Architect with over 12 years of experience to lead the design and implementation of robust and scalable technology solutions.The ideal candidate will possess a deep technical background and a proven track record of architecting complex systems across various domains, including full-stack...

  • Solution Architect

    10 hours ago

    Bengaluru, Karnataka, India BayOne Solutions Full time

    Role: Solution Architect (AI Infrastructure, Kubernetes & HPC)Location: Bangalore/PuneDuration: Full Time"Just a heads-up — the second round will need to be attended in person, as per the client's request."Role Type: Senior Role - Delivery-focused infrastructure role (non–presales; may include limited presales engagement)Core Focus AreasKubernetes...

  • RingCentral - Product Manager - Contact Center Software

    4 weeks ago

    Bengaluru, Karnataka, India RingCentral, Inc Full time

    As a Product Manager in a Scrum-based server telecommunications software development process, you will be responsible for:- Act as a bridge between customers, business stakeholders, and the development team to define product requirements and priorities.- Gather and analyze customer needs, feedback, and market trends to shape product strategy.- Collaborate...