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RingCentral - Product Manager - Contact Center Software

4 weeks ago

Bengaluru, Karnataka, India RingCentral, Inc Full time

As a Product Manager in a Scrum-based server telecommunications software development process, you will be responsible for:

- Act as a bridge between customers, business stakeholders, and the development team to define product requirements and priorities.

- Gather and analyze customer needs, feedback, and market trends to shape product strategy.

- Collaborate with cross-functional teams, including engineering, design, sales, and marketing, to ensure smooth product development and delivery.

- Define and maintain the product roadmap, aligning with company goals and customer expectations.

- Create detailed product requirement documents (PRDs), user stories, and acceptance criteria.

- Work closely with the development team to clarify requirements, prioritize tasks, and ensure timely execution.

- Conduct competitive analysis and market research to identify opportunities for product improvement.

- Oversee the product lifecycle from ideation to launch and post-launch enhancements.

- Monitor product performance using key metrics and iterate based on data-driven insights.

- Facilitate user testing and gather feedback to improve user experience and functionality.

- Communicate product updates, vision, and roadmap to internal teams and stakeholders.

- Ensure products comply with industry standards, regulations, and best Qualifications:

- 5-8 years of experience as a Product Manager, with a focus on complex software system development projects.

- Experience collaborating with a Scrum team within a large, multi-team environment.

- Exceptional analytical and communication skills.

- Ability to learn and integrate new information quickly.

- Outstanding presentation skills and the ability to convey information effectively, both verbally and graphically.

- Proficient in spoken and written English (upper-intermediate level) due to frequent interaction with global teams and stakeholders.

- Strong understanding of server-based software development processes.

Preferred Qualifications:

- Understanding of call center solutions (IVR, ACD, Queues, etc. ) and practical experience in building and operating them.

- Experience with CRM and Contact Center integration

(ref:iimjobs.com)