Cloud Contact Center Expert

Senior Engineer - Cloud Contact Center SpecialistAre you an experienced contact center professional looking for a new challenge? We are seeking a skilled Senior Engineer to join our team and take on a key role in the development and implementation of our cloud-based contact center solution.The ideal candidate will have a strong background in contact center...

Application Tech Support Specialist">We are seeking a highly skilled and experienced Application Tech Support Specialist to join our team. In this role, you will be responsible for providing technical support to clients and ensuring the smooth functioning of our systems.Key ResponsibilitiesProvide technical support to clients via various communication...

Job OpportunityWe are seeking a seasoned test manager to lead testing efforts for our next-generation contact center platforms.Key Responsibilities:Create and implement comprehensive test strategies and plans for contact center applications and integrations.Lead and manage distributed QA teams including onshore/offshore resources executing functional,...

Job DescriptionThe IT Director plays a pivotal role in driving the strategic direction of contact center solutions, ensuring seamless alignment with organizational goals and market demands.Key responsibilities include developing and executing product strategies, managing cross-functional teams to deliver high-quality products and features on time, analyzing...

Job Title: Contact Center ProfessionalLocation: Dwarka, Sector-12Job Type: Full-timeWe are seeking a skilled Contact Center Professional to join our team. The ideal candidate will have excellent communication skills, a polite and convincing personality, and the ability to provide professional assistance to patients.About the Role:Handle inbound & outbound...

Job OpportunityThe company is seeking a seasoned developer with experience in Contact Center Solution Development.Webex Contact Center - scripting and API integration and developmentGoogle Dialogflow and AI - building IVR agents and integrating with 3rd party CRMs/systemsSoftware development skills - proven and experienced with C#, Java, Python, HTML, and...

Cisco UCCE CVP EngineerWe are seeking a seasoned professional to design and implement robust contact center solutions. As a key member of our engineering team, you will be responsible for analyzing business requirements and creating detailed designs that support scalable, resilient, and high-performing architectures.Key Responsibilities:Design Architecture:...

Job Title: Centralised Contact Center AssociateJob OverviewWe are seeking a highly skilled and motivated Centralised Contact Center Associate to join our team. The successful candidate will be responsible for ensuring effective execution of duties within their assigned domain.This role involves a combination of technical expertise, problem-solving, and...

Operational Excellence Specialist - Contact CenterWe are seeking an experienced professional to drive operational excellence, improve customer satisfaction, and ensure high-quality service delivery through effective case handling.This role focuses on leveraging expertise in key performance indicators (KPIs) and a solutions-driven mindset to influence and...

Operational Excellence StrategistJob Description:We're seeking a seasoned leader to oversee our contact center operations, driving improvements in First Call Resolution (FCR) and customer satisfaction through effective case handling.The ideal candidate will have experience in managing high-performing teams and have a proven track record of resolving complex...