Contact Center Operations Strategist

Job DescriptionThe IT Director plays a pivotal role in driving the strategic direction of contact center solutions, ensuring seamless alignment with organizational goals and market demands.Key responsibilities include developing and executing product strategies, managing cross-functional teams to deliver high-quality products and features on time, analyzing...

Operational Excellence Specialist - Contact CenterWe are seeking an experienced professional to drive operational excellence, improve customer satisfaction, and ensure high-quality service delivery through effective case handling.This role focuses on leveraging expertise in key performance indicators (KPIs) and a solutions-driven mindset to influence and...

Responsibilities:- Leverage existing tools to effectively communicate the current state of issues that may or may not be impacting Customer Success to a variety of stakeholders.- Develop insights and ad-hoc analyses to understand both forecasted outcomes and impacts of incidents on Client customer success queues in real-time, historically, and intraday to...

Job Title: Regional Product Owner for Voice and Contact Center">Regional role at IT Platforms - Connectivity & Voice - Product Owner Voice & Contact Center EuropePermanent contractFull-time, at Bangalore IT HUB with flexibility to work remotelyBachelor's degree in computer science, Engineering, Business, or related field; master's degree preferred.Relevant...

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be YEARS OVERALL EXPERIENCE WITH MIN 7-8 YEARS...

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

Job Title: Centralised Contact Center AssociateJob OverviewWe are seeking a highly skilled and motivated Centralised Contact Center Associate to join our team. The successful candidate will be responsible for ensuring effective execution of duties within their assigned domain.This role involves a combination of technical expertise, problem-solving, and...

Job Title: Contact Center ProfessionalLocation: Dwarka, Sector-12Job Type: Full-timeWe are seeking a skilled Contact Center Professional to join our team. The ideal candidate will have excellent communication skills, a polite and convincing personality, and the ability to provide professional assistance to patients.About the Role:Handle inbound & outbound...

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST) Team Size 300 FTE+ -500 FTE+ Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

Job OpportunityThe company is seeking a seasoned developer with experience in Contact Center Solution Development.Webex Contact Center - scripting and API integration and developmentGoogle Dialogflow and AI - building IVR agents and integrating with 3rd party CRMs/systemsSoftware development skills - proven and experienced with C#, Java, Python, HTML, and...