Director Contact center Operations

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST) Team Size 300 FTE+ -500 FTE+ Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

We're seeking an experienced Contact Center Team Lead to drive operational excellence, improve First Call Resolution (FCR), and ensure high customer satisfaction through effective case handling.This role focuses on escalating complex or high-impact customer cases, ensuring resolution with a strong focus on FCR. Partner with Team Leads and Managers to monitor...

Exp : 10yrs to 15yrsJob Title: Genesys Contact Center Engineer Position Overview: The Genesys Cloud Contact Center Engineer will be responsible for the design, implementation, and maintenance of the Genesys Cloud Contact Center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center...

Job Title: Contact Center Solution ArchitectPosition Overview: This role involves designing, implementing, and maintaining a contact center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center operations.Key Responsibilities:Design and Engineering Functions: Collaborate with...

Primary skill : Contact Center Technology ImplementationMust Have skills : Genesys+Tech Arch+ Tech ManagerExperience: 15+ YearsLocation : Pan IndiaProject Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.Must have skills : Contact Center Technology ImplementationGood to have skills :...

Job Title: Senior Contact Center SpecialistCandidates must have extensive knowledge of contact center deployments, IVR self-service scripting, Nuance TTS/STT configuration, and Cisco UCCE/CUCM systems. They should be able to design, deploy, and support complex contact center solutions.Key Responsibilities:Develop and implement advanced IVR self-service...

Contact Center Technical LeadThis role involves leading a high-performing team of engineers and analysts to develop Contact Center solutions with customer and agent experience in mind. The team will cover all aspects of the software development lifecycle, with success measured by positive results for business objectives.The Technical Lead will build...

Job Overview:The role involves working with stakeholders to ensure contact center infrastructure meets desired business outcomes and evolving needs.This position requires extensive experience with Genesys solutions and a strong understanding of contact center operations.Design and engineering functions include establishing standards and blueprints,...

Job Title: Cloud Contact Center DeveloperAbout the RoleWe are seeking a skilled Cloud Contact Center Developer to join our team.Key Responsibilities:Design, develop, and maintain cloud-based contact center solutions using AWS Connect.Develop Python-based backend services to support AWS Connect workflows.Create Lambda functions, APIs, and automation scripts...

Job OpportunityWe are seeking a seasoned professional to join our team as a Contact Center Solutions Architect.The ideal candidate will have experience in developing and integrating software solutions for contact centers, including Webex Contact Center, Google Dialogflow, and UCCE/CVP.In this role, you will be responsible for designing, implementing, and...