Senior Contact Center Architect

Senior Engineer - Cloud Contact Center SpecialistAre you an experienced contact center professional looking for a new challenge? We are seeking a skilled Senior Engineer to join our team and take on a key role in the development and implementation of our cloud-based contact center solution.The ideal candidate will have a strong background in contact center...

Job OpportunityWe are seeking a seasoned test manager to lead testing efforts for our next-generation contact center platforms.Key Responsibilities:Create and implement comprehensive test strategies and plans for contact center applications and integrations.Lead and manage distributed QA teams including onshore/offshore resources executing functional,...

Cisco UCCE CVP EngineerJob Summary:We are seeking a highly skilled Cisco UCCE CVP engineer to join our team. As a Cisco UCCE CVP engineer, you will be responsible for designing and implementing robust contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP).Main Responsibilities:Analyze business...

Job OpportunityThe company is seeking a seasoned developer with experience in Contact Center Solution Development.Webex Contact Center - scripting and API integration and developmentGoogle Dialogflow and AI - building IVR agents and integrating with 3rd party CRMs/systemsSoftware development skills - proven and experienced with C#, Java, Python, HTML, and...

Cisco UCCE CVP EngineerWe are seeking a seasoned professional to design and implement robust contact center solutions. As a key member of our engineering team, you will be responsible for analyzing business requirements and creating detailed designs that support scalable, resilient, and high-performing architectures.Key Responsibilities:Design Architecture:...

Job Title: Director Contact Center OperationsWe are seeking an experienced professional to lead our contact center operations in the US. The ideal candidate will have a proven track record of success in leading high-performing teams and driving business excellence initiatives.Mandatory qualifications include a Bachelor's degree or equivalent, with at least...

Job Title: Contact Center EngineerJob Summary:We are seeking a highly skilled professional with experience in contact center solutions. The ideal candidate will have expertise in deploying, configuring, and maintaining enterprise contact center systems.Key Responsibilities:Design and implement contact center solutions using Avaya Aura Contact Center and...

Key ResponsibilitiesDevelop and execute a strategic plan for contact center solutions, ensuring alignment with business objectives and market demands.Lead a cross-functional team to deliver high-quality products and features on time and within budget.Analyze market trends and customer feedback to inform product enhancements and innovations.Collaborate with...

Job DescriptionThe IT Director plays a pivotal role in driving the strategic direction of contact center solutions, ensuring seamless alignment with organizational goals and market demands.Key responsibilities include developing and executing product strategies, managing cross-functional teams to deliver high-quality products and features on time, analyzing...

Unlock Your Potential in a Dynamic RoleJob DescriptionWe are seeking an exceptional professional to join our team as a Cloud Contact Center Specialist. In this role, you will be responsible for designing and implementing large-scale contact centers from the ground up using AWS Connect and related services.Your key responsibilities will include: