Visionary Leader for Contact Center Excellence

6 days ago

Bengaluru, Karnataka, India beBeeDirector Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Director Contact Center Operations

We are seeking an experienced professional to lead our contact center operations in the US. The ideal candidate will have a proven track record of success in leading high-performing teams and driving business excellence initiatives.

  • Mandatory qualifications include a Bachelor's degree or equivalent, with at least 7-8 years of experience in leadership roles within blended voice operations (inbound/outbound/chat) in the contact center industry.
  • Prior experience in US healthcare membership/provider contact center industry is preferred.
Key Responsibilities:
  • Strategic Thinking:
  • Develop and implement strategic plans to improve operational efficiency, customer satisfaction, and business growth.
  • Leadership:
  • Foster a culture of innovation, collaboration, and continuous improvement among team members.
  • Communication:
  • Build and maintain strong relationships with stakeholders, including clients, employees, and senior management.
Requirements:
  • Education:
  • Bachelor's degree or equivalent in a relevant field.
  • Experience:
  • At least 7-8 years of experience in leadership roles within blended voice operations (inbound/outbound/chat) in the contact center industry.
  • Skills:
  • Excellent communication, leadership, and analytical skills.
  • Certifications:
  • RPA/analytics certification preferred, Lean/Six Sigma certified preferable.
Preferred Qualifications:
  • Prior experience in US healthcare membership/provider contact center industry.
  • Awareness of ISO, ISMS & other Compliance and Audit Parameters.
  • Astute understanding of MS Office Tools.
About Us:

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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