Tour Planning Specialist

7 days ago

Aluva, Kerala, India beBeeTravel Full time ₹ 25,00,000 - ₹ 35,00,000
Job Description

We are seeking a skilled Tour Planner to join our team. As a key member of our travel operations, you will play a vital role in crafting and promoting customized domestic and international tour packages.

Your primary responsibility will be to handle customer inquiries, prepare itineraries, and coordinate with suppliers to ensure exceptional customer service and achieve sales and revenue targets.

Main Responsibilities:
  • Customer Interaction:
    • Respond to customer inquiries through calls, emails, and walk-ins.
    • Understand client preferences, budget, and requirements to recommend suitable travel options.
    • Sell and promote holiday packages, ticketing, hotel bookings, and other travel-related services.
    • Convert inquiries into confirmed bookings by providing timely and accurate information.
  • Tour Planning:
    • Itinerary Creation: Design customized itineraries including flights, accommodations, transportation, and activities.
    • Provide clients with travel advice, destination knowledge, visa guidelines, and travel insurance details.
    • Ensure itineraries are cost-effective and aligned with customer expectations.
  • Vendor Liaison:
    • Partner Coordination: Liaise with hotels, airlines, transport providers, and local agents to secure bookings.
    • Negotiate rates and ensure quality service delivery.
    • Coordinate with suppliers for group tours, MICE, and special packages.
  • Documentation Management:
    • Compliance: Ensure accuracy of bookings, invoices, receipts, and travel documents.
    • Guide clients on visa requirements, travel regulations, and insurance policies.
    • Maintain records of clients, bookings, and payments in the company system.
  • Customer Service:
    • Relationship Building: Handle pre-tour and post-tour queries, complaints, and feedback.
    • Build long-term relationships with clients to encourage repeat business.
    • Provide after-sales support and maintain high levels of customer satisfaction.
Required Skills and Qualifications:
  • Knowledge and Expertise:
    • Strong knowledge of domestic and international travel destinations.
    • Good communication, persuasion, and presentation skills.
  • Technical Proficiency:
    • Proficiency in MS Office and travel booking systems (GDS, Amadeus, Galileo, Sabre preferred).
  • Business Acumen:
    • Sales-driven with ability to meet targets.
    • Customer-oriented, detail-focused, and problem-solving attitude.
  • Education and Experience:
    • Bachelor's degree or diploma in Travel, Tourism, Hospitality, or related field.
    • 2-5 years of experience as a Travel Consultant, Tour Executive, or similar role.
    • Hands-on experience in handling FIT, group tours, and corporate bookings preferred.

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