Senior Tour Advisor

Job Overview:
The primary objective of a Travel Experience Specialist is to design and sell customized domestic and international tour packages that cater to diverse client preferences and requirements. This role involves handling customer inquiries, preparing itineraries, coordinating with suppliers, and ensuring exceptional customer service to achieve sales targets.

Key Responsibilities:

Customer Engagement • Respond to customer inquiries through calls, emails, and in-person interactions. • Understand client needs, budget, and preferences to recommend suitable travel options. • Convert inquiries into confirmed bookings by providing timely and accurate information.

Tour Planning • Itinerary Preparation: Design customized itineraries including flights, accommodations, transportation, and activities. • Provide clients with travel advice, destination knowledge, visa guidelines, and travel insurance details. • Ensure itineraries are cost-effective and aligned with customer expectations.

Supplier Partnerships • Liaise with hotels, airlines, transport providers, and local agents to secure bookings. • Negotiate rates and ensure quality service delivery. • Coordinate with suppliers for group tours, MICE, and special packages.

Documentation and Compliance • Maintain accuracy of bookings, invoices, receipts, and travel documents. • Guide clients on visa requirements, travel regulations, and insurance policies. • Record client data, bookings, and payments in the company system.

CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT • Handle pre-tour and post-tour queries, complaints, and feedback. • Build long-term relationships with clients to encourage repeat business. • Provide after-sales support and maintain high levels of customer satisfaction.

Key Skills and Qualifications: • Strong knowledge of domestic and international travel destinations. • Excellent communication, persuasion, and presentation skills. • Proficiency in MS Office and travel booking systems (GDS preferred). • Sales-driven with ability to meet targets. • Customer-oriented, detail-focused, and problem-solving attitude.

Qualifications and Experience: • Bachelor's degree or diploma in Travel, Tourism, Hospitality, or related field. • 2-5 years of experience as a Travel Consultant, Tour Executive, or similar role. • Hands-on experience in handling FIT, group tours, and corporate bookings preferred.

---