Chief Travel Operations Officer

2 days ago

Aluva, Kerala, India beBeeTourism Full time ₹ 45,00,000 - ₹ 60,00,000
Operations Director

The Operations Director plays a pivotal role in ensuring the seamless execution of travel services. This position oversees and manages day-to-day operations, guaranteeing customer satisfaction, vendor coordination, and operational efficiency.

Key Responsibilities:
  • Plan, manage, and oversee daily operations for domestic and international tours and travel services.
  • Ensure smooth execution of travel packages, itineraries, ticketing, hotel bookings, transport, and related services.
  • Develop and implement standard operating procedures (SOPs) for efficient service delivery.
Customer Experience:
  • Handle escalated customer queries and complaints effectively.
  • Ensure timely communication and high-quality services to enhance customer satisfaction.
  • Maintain strong client relationships and build repeat business opportunities.
Team Management:
  • Supervise and guide operations staff, tour coordinators, and support teams.
  • Train and develop staff on travel procedures, customer handling, and new systems.
  • Monitor staff performance and ensure productivity standards are met.
Vendor Partner Coordination:
  • Negotiate and maintain relationships with hotels, airlines, transport providers, and other service partners.
  • Ensure cost-effective and quality services through vendor management.
  • Monitor contracts, payments, and service agreements.
Process Compliance:
  • Ensure compliance with travel industry regulations, visa requirements, and company policies.
  • Monitor accuracy of bookings, documentation, invoicing, and payments.
  • Implement technology and automation tools to improve operational efficiency.
Financial Reporting:
  • Monitor operational budgets, control costs, and optimize resources.
  • Prepare periodic operational and performance reports for management review.
  • Support revenue growth by aligning operations with sales and marketing strategies.
Qualifications and Skills:
  • Strong knowledge of tours, travel operations, ticketing, and hospitality management.
  • Excellent leadership, communication, and negotiation skills.
  • Customer service orientation with problem-solving ability.
  • Proficiency in travel management systems, GDS, Amadeus, Galileo, Sabre, and MS Office.

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